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Xerox® B225 Multifunction Printer

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WASTE OF MONEY-FOLLOW UP!!!

Just when I thought it couldn't get worse! Xerox was kind enough to send me a replacement printer because of the toner issues I was experiencing.....well, the replacement is a bigger piece of garbage than the first one! It has the same wasting toner issues as the first one this lovely machine started making a horrible noise just after one week of use and the feeder doesn't always work right so I miss pages in my copies. I'm officially done with Xerox. I called Tech Support to get my money back. They said I had to call Shop Xerox. They said they couldn't give me a refund because it was over 30 days and it was a replacement unit. I called Tech Support back. Now they claim I have to call Service Sales. He transferred me to Service Sales who then told me I was transferred to the wrong department, but that I had to do everything in writing. This isn't worth it anymore! I'm done with Xerox and I'm never doing business with these scam artists again!!
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Unable to Connect to Wifi

I'm unsure as to why but I cannot connect this printer to the wifi. I've gone through the troubleshooting page, connected to the admin webpage, and even tried to manually update it by uploading the firmware files from the website for it. It refuses to connect to the wifi. It might be an issue that it can only connect to 2.4ghz? I'm not sure but it's very frustrating to set up and use.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
We apologize that you are experiencing issues with your Xerox B225 device. We would be happy to assist and will be reaching out to you via the contact information provided with your review. You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
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I really wanted to like it...

Previous Workcentre 3225 owner here and loved that machine. The software was great, the interface intuitive, and it ran like a top for 10 years before the fuser rollers gave out. This seemed like a suitable replacement, but the longer I own it, the less I like it. Pros: The print quality is excellent & the ADF is top-notch. As a printer/copier, it's solid. The hardware construction is a little flimsier than in the past, but it's clearly a well-built machine. Cons: The included software is fairly useless, it randomly drops off the wifi network, the cost per page is high, and it bricks itself when it runs out of toner (to the point where one can't even run the scanner). Some of that I can probably work around, but it's definitely put a dint in my faith in Xerox as a quality brand.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
We apologize that you are experiencing issues with your Xerox B225 device. We would be happy to assist and will be reaching out to you via the contact information provided with your review. You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
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Reliable printer, copier and scanner.

Love all the features it supports. Only thing I wish it could scan 2 sided documents. Otherwise very good software and hardware.
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Great Home Printer

I purchased the printer about 4 months ago and it is such a great device !!
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Best of Laser Printers!!

I have about 5 printers at home and not one works!! Most of them are HP printers!! Xero B225 is the Best Multifunctional Printer!! Buy, Buy, Buy it you'll never own another HP again!!
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All Good But Toner Is A Little Expensive.

I bought this 2 years ago and it works well. It meets my needs.
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Xerox B225 Dependable and easy to use

Very happy with the Xerox B225. Works great in my home office.
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Compact,good quality, multi function

I bought this to replace my 30 year old M20I Love xerox products
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Xerox Quality

This is my second Xerox Multifunction printer, and I can vouch for their quality. My first is a "Workcentre 3225 MF Printer" which is still operational (10 years old). My second is the B225 and all though I have had somewhat of a difficult time setting it up, it had nothing to do with the printer or Xerox. The set up is somewhat different than my first Xerox, so it took a little time before I got it right. My apologies go out to any of those I may have offended at Xerox. Thanks for your understanding.
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