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Robotic Process Automation (RPA)

What if you could put mundane, repetitive tasks on autopilot?

Organizations of all sizes are facing a lot of big changes. And in the day-to-day shuffle of managing operations and keeping up with the times, new challenges have intensified old pain points. Tight budgets. Hybrid workforces. And time-consuming manual tasks that keep business up and running, but not necessarily growing. Robotic Process Automation (RPA) can ease the burden on your business, freeing up employees to innovate, strategize and stay ahead of the competition.

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What is robotic process automation?

Robotic Process Automation uses bots to complete repetitive or standardized tasks within software programs. Workflows that rely solely on paper and people demand the ease of RPA. By automating manual tasks across business processes, Xerox® RPA lets you do more in less time and with fewer resources.

It doesn’t matter what size your business is, or what industry you’re in. If you have processes, we have bots to automate them. And getting started is easy. We can help you create a made-to-fit solution that makes your business smarter, safer and stronger with the ability to:

  • Hit the ground running with pre-loaded, ready-to-use processes from our extensive bot catalog.

  • Boost efficiency with a bot workforce that provides comprehensive automation across a number of key business processes.

  • Have better cost visibility with simplified pricing that includes the bot, bot configuration, deployment, support and much more.

  • See exactly how much time and money your bot workforce is saving you with an ROI calculator.

  • Get up to speed with cloud or on-premise deployment. Most deployments take only a few weeks.

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Frequently Asked Questions

How is Robotic Process Automation Used?

How is Robotic Process Automation Used?

Robotic process automation (RPA) is used to transform business processes and workflows across various industries by automating repetitive and rule-based tasks. Here's how Xerox drives efficiency and productivity through our RPA platform:

Document Processing and Management: RPA solutions are employed to automate document-related tasks, such as scanning, data extraction, indexing, and archiving. This streamlines document management processes, reduces manual errors, and accelerates information retrieval.

Invoice and Payment Processing: Utilized to automate the end-to-end invoice processing cycle. This includes data extraction from invoices, validation, approval routing, and payment processing, leading to faster invoice turnaround times and improved cash flow management.

Customer Service and Support: Assists organizations in enhancing customer service by automating routine inquiries, order processing, and issue resolution. Chatbots and virtual assistants powered by RPA can provide 24/7 support, improving customer satisfaction.

HR and Employee Onboarding: Xerox RPA is leveraged to streamline HR processes, such as employee onboarding, payroll processing, and benefits administration. It automates tasks like data entry, document generation, and compliance checks, enabling HR teams to focus on strategic activities.

Supply Chain Optimization: RPA solutions optimize supply chain operations by automating demand forecasting, order processing, inventory management, and vendor communication. This leads to reduced lead times, lower costs, and improved inventory accuracy.

Finance and Accounting: Applied to automate financial processes, including accounts payable and receivable, financial reporting, and reconciliation. It ensures accuracy, compliance, and faster financial close cycles.

Healthcare Claims and Billing: In the healthcare sector, Xerox RPA automates claims processing, eligibility verification, and billing, reducing claim denials, improving revenue cycle management, and enhancing patient experiences.

Manufacturing and Quality Control: Assists manufacturers in automating quality control processes by monitoring production lines, detecting defects, and triggering corrective actions. This improves product quality and reduces production downtime.

Legal Document Management: In the legal field, Xerox RPA is used for document review, categorization, and due diligence. It speeds up the document-intensive processes associated with legal cases and transactions.

Data Security and Compliance: Helps ensure data security and compliance by automating data backup, access control, and audit trail creation. It also assists in managing data retention policies and responding to data security incidents.

IT Operations and Helpdesk Support: Automates routine IT tasks like user provisioning, password resets, and software updates, allowing IT teams to focus on strategic projects and complex technical issues.

RPA is a versatile technology that can be customized to address specific business needs, drive operational efficiency, reduce costs, enhance accuracy, and improve the overall customer and employee experience. By automating repetitive tasks, Xerox RPA allows organizations to allocate their resources more strategically and adapt to the evolving demands of the digital age.

What is the difference between RPA and AI?

What is the difference between RPA and AI?

Robotic Process Automation (RPA) and Artificial Intelligence (AI) are distinct but complementary technologies. RPA focuses on automating repetitive and rule-based tasks by mimicking human actions, while AI encompasses a broader range of capabilities, including machine learning and cognitive computing, enabling systems to learn from data, make predictions, and adapt to complex situations. Together, RPA and AI can deliver more comprehensive automation solutions that combine task automation with data-driven decision-making and intelligent process optimization.

Does RPA need coding?

Does RPA need coding?

Robotic Process Automation (RPA) solutions are designed to be user-friendly and typically do not require extensive coding expertise. Xerox RPA platforms often feature low-code or no-code development environments, allowing users to configure and automate processes using intuitive visual interfaces. This approach empowers business users and subject matter experts to create and deploy RPA bots without the need for advanced coding skills, accelerating the adoption and implementation of automation within organizations. However, for more complex tasks or advanced integrations, coding capabilities may still be beneficial, but they are not a strict requirement for leveraging Xerox RPA solutions effectively.

What features and capabilities are important in Robotic Process Automation?

What features and capabilities are important in Robotic Process Automation?

The following features and capabilities are important in Robotic Process Automation (RPA) technology:

1. User-Friendly Interface: Intuitive and user-friendly interfaces empower business users to design, configure, and manage RPA bots without the need for extensive coding skills, facilitating rapid adoption within organizations.

2. Scalability: RPA platforms should allow organizations to scale automation efforts easily to accommodate growing business needs, ensuring long-term viability and flexibility.

3. Integration: Seamless integration capabilities are crucial to enable RPA bots to work harmoniously with existing systems and applications, ensuring a cohesive automation ecosystem.

4. Security and Compliance: RPA solutions should prioritize robust security measures to protect sensitive data and ensure compliance with industry regulations and data protection standards.

5.Analytics and Reporting: Advanced analytics and reporting features provide insights into bot performance, process efficiency, and potential areas for optimization, aiding in data-driven decision-making.

6. Cognitive Automation: Incorporating artificial intelligence and machine learning capabilities into RPA technology enhances its ability to handle unstructured data, make decisions, and adapt to complex scenarios.

7. Process Orchestration: RPA platforms should offer process orchestration capabilities to manage end-to-end processes seamlessly, spanning multiple bots and human interventions.

8. Exception Handling: Effective exception handling mechanisms allow RPA bots to handle unexpected scenarios and errors gracefully, ensuring process continuity.

9. Audit Trails: Comprehensive audit trails and logs enable organizations to track and monitor bot activities for compliance and accountability purposes.

10. Support and Training: Access to robust customer support and training resources is vital to ensure that organizations can effectively implement, maintain, and optimize their RPA solutions.

Xerox believes that RPA technology should provide a comprehensive set of features and capabilities that empower organizations to automate processes efficiently, securely, and in a way that aligns with their unique business objectives and requirements.

Is RPA secure for my business?

Is RPA secure for my business?

Security is a top priority in Xerox Robotic Process Automation (RPA) solutions. Xerox's RPA offerings are designed with robust security measures to protect your business. This includes data encryption, access controls, audit trails, and compliance features to ensure that your automation processes are secure and aligned with industry standards and regulations. Xerox believes in providing RPA solutions that offer peace of mind when it comes to data protection and security for your business.

How do you scale RPA?

How do you scale RPA?

Scaling Robotic Process Automation (RPA) involves a strategic approach that considers several key factors. It begins by identifying additional processes suitable for automation and prioritizing them based on their impact on your business objectives. Governance policies are established to manage a growing number of bots while ensuring compliance and security. To effectively scale, expand training programs to empower more employees to manage bots, and continuously optimize existing RPA processes to improve efficiency and maximize the benefits of automation. Xerox understands that successful RPA scaling is a dynamic process that requires a blend of strategy, technology, and a focus on the evolving needs of your organization.

Xerox® Robotic Process Automation Service

Xerox Robotic Process Automation Service YouTube Video

Xerox® Document Processing Automation Solutions

Xerox Document Processing Automation Solutions, Powered by AI YouTube Video
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A one-stop-bot-shop

Your needs stay front and center, always. If we don’t have a bot for a process you’d like to automate, we’ll work together to develop one that’s unique to you.

As a single provider, we do all the heavy lifting virtually — our team of automation experts assesses, builds, deploys and supports your RPA capabilities. That’s one less thing on your plate and more time on your hands.

Let’s put your processes on autopilot. How far will it take your business? Download the capability brief to discover what’s possible with Xerox® RPA.

Contact Us to learn more about Xerox® Robotic Process Automation.

Meet Our RPA Bots

Xerox’s Robotic Process Automation bots provide support across the business. Here’s a selection of the capabilities available. Get more details in our Bot Catalog.



  • Deal Pricing/Margin Analysis Bot Compares historical data to perform margin analysis for specific products and recommends the best price to sales and pricing teams.

  • Accounts Payable Invoice Processing Bot Extracts information from invoices and validates tax, purchase orders, goods received notes, and payment terms and dates. Pays invoices accordingly.

  • Accounts Receivable Bot Extracts information from cash receipt and validates tax, customer invoices, payment terms, and dates. Applies cash received to the appropriate invoice.

  • Claims Automation Bot Extracts information from claim documents and transfers the information for processing.

  • Customer Billing Bot Prepares and sends invoices to customers.

Calculate how much you can save with Xerox® RPA

Customer Service

Customer Service

  • Order Track and Trace Bot Tracks shipment status of orders dispatched to customers and provides updates via email and portal.

  • Safety Stock Monitor Bot Monitors safety supplies inventory and places orders to maintain stock.

Marketing and Sales

Marketing and Sales

  • Email Campaigns Bot Sends promotional email campaigns to customers.

  • Sales Reports Bot Creates reports from multiple sources of information and automatically delivers them via email for increased productivity and meaningful time savings, anytime, anyplace.

Human Resources

Human Resources

  • Payroll Automation Bot Uploads payroll statements into the bank portal for salary disbursement and payroll processing.

  • Employee Onboarding Bot Sends welcome emails to new employees with onboarding instructions.



  • Swivel Seat Automation Bot Automates agent actions on the desktop, such as swivel seats, asset management of the database, and administration in the ticketing tool.

  • Password Reset Bot Allows passwords to be reset directly from the logon screen or by web access.

  • Excel to App/Excel Reconciliation Bot Ensures that data between an application and a report or between two reports are in sync.

  • License Management Bot Automatically assigns a license to an end-user after validating the necessary requirements, such as a contract or an order.

  • Auto Scripts Bot Set of scripts and bots that automates troubleshooting by processing steps to resolve common technical issues and requests.

Xerox® IT Services

End-to-end IT solutions with 24/7/365 support for small and medium businesses.

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We do it before you even know it needs doing.

From automated order generation to AI powered document processing, and everything in between.

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