We offer a full range of IT Solutions to optimize your business. Learn more about each of our offerings below.
When it comes to IT hardware and software, Xerox IT Services is your one stop shop. We partner with leading IT hardware and software manufacturers to provide best in breed solutions unique to each customer’s needs and budget requirements. Our offerings include solutions for:
Get support from start to finish. Our engineers and architects have the skills and experience to design and support IT Solutions to make your business run smoother and be more efficient. We’ll make your IT upgrade process easy with hassle free and expedited deployments. Our white glove service streamlines the upgrade/refresh process of your devices by managing the pre-deployment inspection, imaging/enrollment, asset tagging, inventory logging, sanitation and more. Flexible warranty options and depot repair services are designed to fit the varying needs of any organization. Our offering includes the following:
Our experts will help you identify unique challenges and map out a technology path to address your IT infrastructure, digitization or cybersecurity needs. No matter what your project is, our team is staffed with IT professionals with hands-on experience who are ready to help. As your IT partner, we will work together to boost your performance. Our professionals will develop, deliver and support quality service designed to meet your needs.
Our Managed IT Services team will monitor, manage and support your entire IT infrastructure. We keep your business up and running at optimum performance levels. From the desktop to the data center we offer fully managed support including 24/7 remote monitoring and management as well as help desk and information security support.
Our team will work with you to customize a strategy that drives down costs while improving the consistency, security and quality of your IT experience. Benefits include the following:
Organizations today are increasingly vulnerable to cybersecurity threats. Attackers are more adept at breaching the traditional data security infrastructure. Xerox can help design, implement and manage the correct security policy (unique to your business) to protect you and your clients’ critical data. Get a greater peace of mind knowing your business is safe and secure. Learn more about Xerox® IT Services managed security services
A comprehensive, business-focused approach to Risk Management:
It doesn’t matter what industry you’re in, or if your business is small, medium or somewhere in between. As a strategic partner, we’re here to help you improve the way you work by automating manual processes so you can do more with less human intervention and lower costs. Xerox® Robotic Process Automation (RPA) Service helps you stay flexible in the face of change, allowing you to save, plan and pivot as needed. We put it all together — the Xerox Automation Team assesses, builds, deploys and supports the RPA capabilities for our clients. Here’s how it works:
Learn more about Robotic Process Automation
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Stay ahead and agile by automating manual workflows. Xerox® Robotic Process Automation Service lets you get more done in less time and with fewer resources. We’ll work with you to identify exactly what processes would benefit the most from automation.
| MANAGED WORKSTATION |
MANAGED NETWORK &SERVER |
MANAGED IT | |
|---|---|---|---|
| Helpdesk Support | |||
| Workstation Maintenance (Patching, AV) | Y | Y | |
| End Point Support | Y | Y | |
| Business Hour Helpdesk Support (8am-5pm M-F) | Y | Y | Y |
| 24x7x365 Helpdesk Support | Optional | Optional | Optional |
| Dedicated Virtual CIO | |||
| Quarterly Business Reviews | Y | Y | Y |
| IT Strategy and Budget Planning | Y | Y | Y |
| Dedicated Network Admin | |||
| Develop and Maintain Technical Documentation | Y | Y | Y |
| Identify Trends and Technical Risks | Y | Y | Y |
| Remote Monitoring & Management | |||
| Infrastructure Support (e.g., Servers, Network, Firewall) | Y | Y | |
| Vendor Management (e.g., Line of Business Applications, ISP, Voice) | Y | Y | Y |
| 24x7x365 Proactive Monitoring and Business Hour Issue Resolution | Optional | Optional | Optional |
| 24x7x365 Incident Resolution | Optional | Optional | Optional |
| Microsoft Operating System Patching | Y | Y | Y |
| Windows Antivirus Management | Y | Y | Y |
| Email Security (Antivirus/Anti-spam/Filtering/Threat Detection) | Optional | Optional | Optional |
| Complete Email Protection (Email Security Plus Cloud Archiving and Backup) | Optional | Optional | Optional |
| Total Email Protection (Complete Plus AI, Heuristics and Phishing Training) | Optional | Optional | Optional |
| 3rd Party Application Patching | Optional | Optional | Optional |
| Web Filtering | Optional | Optional | Optional |
| End User Security Awareness Training | Optional | Optional | Optional |
| Follow Me Filtering (DNS Based)* | Optional | Optional | Optional |
| Trusted Devices and Device Location* | Optional | Optional | Optional |
| Multi-Factor Authentication* | Optional | Optional | Optional |
| Single Sign-On | Optional | Optional | Optional |
| MANAGED BACKUP |
MANAGED BACKUP & CONTINUITY |
|
| Managed Data Protection | ||
| Monitor and Manage Supported Backup Solutions | Y | Y |
| On-Site Backups (Local Backups) | Y | Y |
| Off-Site Backups (Cloud Replicated Backups) | Y | Y |
| File and Folder Restores | Y | Y |
| Monthly Test Restores | Y | Y |
| Data Recovery Support | Y | Y |
| Local Failover | Y | |
| Cloud Failover | Y |
*Professional Services Required for Custom Configuration