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Xerox® IT Services

Secure and reliable IT services for small and medium-size businesses.

Xerox® IT Services is a comprehensive, customizable suite of end-to-end IT services and solutions. From hardware procurement and help desk support, to security and automation Xerox is a strategic partner you can count on.

Why Choose Xerox IT Services?

As a global provider of technology solutions and services, Xerox offers a wide range of products and services, that range from Managed IT services to cloud migrations and critical information security management. Simply put, we manage your technology so you can manage your business.

End-to-end IT Services and Solutions

We offer a full range of IT Solutions to optimize your business. Learn more about each of our offerings below.

IT Hardware & Software

When it comes to IT hardware and software, Xerox IT Services is your one stop shop. We partner with leading IT hardware and software manufacturers to provide best in breed solutions unique to each customer’s needs and budget requirements. Our offerings include solutions for:

  • Laptops/desktops/servers

  • Software

  • Cloud service subscriptions

  • IT peripherals

  • Wireless hardware

  • Network gear and accessories

Woman in office next to a Xerox B215 printer

Customer Success Stories

PharmaJet Brings Needle-Free Vaccine Injections to the World, with an Assist from Xerox

The Denver-based company partnered with Xerox to overhaul its IT systems, allowing them to seamlessly transition to Work From Anywhere at just the right time.

Xerox Helps Bowe Machine Company Crush It

An IT upgrade led to a 10% increase in sales for this 64-year-old maker of car crusher rotors.

How Xerox’s IT Solution Recipe Improved Burts Chips

See how Burts Chips significantly reduced time spent on IT issues with the help of Xerox IT Services.

School District Provides Students with Tools for On-site and Distance Learning

Thousand of laptops are distributed to K-12 schools, fully configured and ready for student use, at school and at home.

Xerox® Robotic Process Automation

Stay ahead and agile by automating manual workflows. Xerox® Robotic Process Automation Service lets you get more done in less time and with fewer resources. We’ll work with you to identify exactly what processes would benefit the most from automation.

Managed IT Services

We offer flexible and smart IT service bundles to address your evolving business needs.

 

Managed Work­station

Managed Network & Server

Managed IT

Helpdesk Support

Workstation Maintenance (Patching, AV)

Y

 

Y

End Point Support

Y

 

Y

Business Hour Helpdesk Support (8am-5pm M-F)

Y

Y

Y

24x7x365 Helpdesk Support

Optional

Optional

Optional

Dedicated Virtual CIO

Quarterly Business Reviews

Y

Y

Y

IT Strategy and Budget Planning

Y

Y

Y

Dedicated Network Admin

Develop and Maintain Technical Document­ation

Y

Y

Y

Identify Trends and Technical Risks

Y

Y

Y

Remote Monitoring & Management

Infrastructure Support (e.g., Servers, Network, Firewall)

 

Y

Y

Vendor Manage­ment (e.g., Line of Business Applications, ISP, Voice)

Y

Y

Y

24x7x365 Proactive Monitoring and Business Hour Issue Resolution

Optional

Optional

Optional

24x7x365 Incident Resolution

Optional

Optional

Optional

Microsoft Operating System Patching

Y

Y

Y

Windows Antivirus Management

Y

Y

Y

Email Security (Antivirus/­Anti-spam/­Filtering/­Threat Detection)

Optional

Optional

Optional

Complete Email Protection (Email Security Plus Cloud Archiving and Backup)

Optional

Optional

Optional

Total Email Protection (Complete Plus AI, Heuristics and Phishing Training)

Optional

Optional

Optional

3rd Party Application Patching

Optional

Optional

Optional

Web Filtering

Optional

Optional

Optional

End User Security Awareness Training

Optional

Optional

Optional

Follow Me Filtering (DNS Based)*

Optional

Optional

Optional

Trusted Devices and Device Location*

Optional

Optional

Optional

Multi-Factor Authentic­ation­*

Optional

Optional

Optional

Single Sign-On

Optional

Optional

Optional

 

MANAGED
BACKUP

MANAGED BACKUP
& CONTINUITY

Managed Data Protection

   

Monitor and Manage Supported Backup Solutions

Y

Y

On-Site Backups (Local Backups)

Y

Y

Off-Site Backups (Cloud Replicated Backups)

Y

Y

File and Folder Restores

Y

Y

Monthly Test Restores

Y

Y

Data Recovery Support

Y

Y

Local Failover

 

Y

Cloud Failover

 

Y

*Professional Services Required for Custom Configuration

IT Educational Webinar Series

Learn about IT Technology Trends in this Webinar Series


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Contact us for more information about our IT Services and all the ways we can support your business.