• Xerox IT Services

Xerox® IT Services

We are all living and working in the most advanced digital age yet, and that means information technology is more important than ever before. That’s why at Xerox, we go beyond delivering top-quality printers and scanners by offering secure and reliable IT services for small businesses and medium-size businesses.

Why Choose Xerox IT Support?

IT environments are time consuming, complex, often costly and can take your focus away from what's most important — your business. From desktop to data center, Xerox IT Services can manage, maintain and support your entire IT infrastructure.

Our offerings range from technology procurement and managed IT services to cloud migrations and critical information security management. Simply put, we manage your technology so you can manage your business.

End-to-end IT Services and Solutions

We offer 24/7/365 IT support services for your small business or medium business with a personalized suite of IT solutions. Learn more about each of our offerings below and get the details you need to decide how we can best serve your business needs. 

Managed IT Services

Managed IT Services

Leave the IT service management up to our professionals to save on costs, get support you can trust and free up your time to focus on other work projects. The benefits of Xerox IT service management include:

  • Improved reliability and security
  • Clear visibility of your current technology
  • Reduced IT operational costs
  • A predictable cost model for a fully supported IT environment
  • Access to a wide range of specialized engineers for a fixed monthly cost
  • Proactive and reactive IT Support that prevents downtime
IT Procurement

IT Procurement

When it comes to IT hardware, Xerox is truly your one-stop-shop. We have agreements with leading IT manufacturers to provide best-of-breed solutions unique to each customer’s needs and budget requirements.

In addition to providing your computer hardware, we can configure, install and support everything we sell. This way, you get all the equipment and IT support services you need from one trustworthy source.

Data Center Services

Data Center Services

The data center is the engine that powers daily operations. It can create promising opportunities for success, or it can leave you open to failure. At Xerox, we help you design and build a world-class physical data center infrastructure from the ground up, maintain what you have, or transform your existing data center infrastructure. We help you get on the fast-track toward your data center transformation and optimization goals.

Data Center Services include:

Servers

  • Utilization and performance assessments
  • Consolidation and virtualization
  • Blade server implementation
  • Storage integration
  • Virtual desktop infrastructures
  • Multi-threat security solutions

Applications

  • Enterprise-wide deployment and testing
  • Visibility and management assessments
  • Application acceleration and load balancing
  • Platform migration and virtualization
  • Public, private, and hybrid cloud solutions
  • Performance auditing and tuning
  • Secure client authentication

Facilities

  • Site planning and floor plan design
  • Rack layout design and installation
  • Power and cooling solutions
  • Cable plants and premises wiring
  • Site security and physical access control
  • Fire detection and suppression systems
  • Physical data center moves

Converged/Hyper-Converged

  • Infrastructure as a Service (IaaS): Utility type resources, such as: virtual machines, networking, and storage capacity.
  • Platform as a Service (PaaS): Facilitate development environments using pooled and scalable resources.
  • Software as a Service (SaaS): Deliver applications from third-party software providers over the internet.

Virtualization

  • Cloud mobility
  • Power savings
  • Application isolation
  • Extend the life of older applications
  • Built-in high availability

Data Storage

  • Data classification assessment
  • Information life cycle management consulting
  • Consolidation and virtualization
  • Enterprise backup and disaster recovery
  • Data de-duplication
  • Storage replication
  • Email filtering and archiving
Voice and Video Collaboration

Voice and Video Collaboration

Xerox’s collaboration practice provides an integrated communications strategy and architecture that enables secure voice, video and data connectivity across a unified and intelligent network. We enable your employees and clients to collaborate intuitively anywhere, on any device from the browser to the boardroom.

Our IT services specific to voice and video include:

  • On-premise, hybrid and cloud-based voice infrastructure
  • Next-generation classrooms
  • Room-based and immersive systems
  • Multiparty audio and video conferencing
  • 3rd party video systems integration
  • All leading conferencing solutions
Wireless/Mobility

Wireless/Mobility

A mobile-first approach will help your employees be happier and more productive. Centered around the individual rather than the workplace, Xerox’s mobility and wireless solutions will help your business operate more efficiently.

  • Wireless LAN/WAN
  • Location-based services
  • Wireless mesh
  • Mobile device management
  • Security solutions for BYOD (Bring Your Own Device)
Data Security

Data Security

Organizations today are increasingly vulnerable to cybersecurity threats. Attackers are more adept at breaching the traditional data security infrastructure. Xerox can help design, implement and manage the correct security policy (unique to your business) to protect you and your clients’ critical data. Get a greater peace of mind knowing your business is safe and secure.

Infrastructure Security Management

  • Advanced malware protection (including Ransomware )
  • Web security
  • Email security (including Phishing and SPAM)
  • Endpoint security clients
  • Access control and policies
  • Firewalls
  • VPN
  • Network security
  • Next generation IPS (Intrusion Prevention System)

Infrastructure Security Evaluation

  • Security assessments
  • Vulnerability assessment
  • Penetration testing
  • Security incident response

Infrastructure Risk Management

A comprehensive, business-focused approach to Risk Management:

  • Business Impact Analysis: Includes analysis of your risk and security approach to determine compliance against the applicable standards, including ISO 27001, NIST 800-53, SANS 20, FFIEC, HIPAA, PCI or your own company-mandated compliance policies.
  • Security Remediation Plan: Customized security-focused initiatives mapping to the identified business risks.
  • Business Continuity Plan: Customized business continuity planning to answer, “how do we operate as a business in the event of a major computer or network outage?”
  • Disaster Recovery Plan: Often a subset of the Business Continuity Plan, a Disaster Recovery Plan helps prepare for the IT aspects of a major outage.

Co-workers talking in an office

Xerox® Robotic Process Automation

Automate manual tasks across business processes to do more in less time and with fewer resources.

Learn more

Choosing IT services for your small business is an important decision – and you need to pick the best option for you. For help from one of our experts, fill out our IT services contact request form with your information in all the required fields and we’ll follow up with you on the best IT services and solutions to fit your needs.

Work from Home Solutions

Customer Success Stories


More Resources for IT Departments