• Xerox IT Services
Xerox® IT Services is a comprehensive, customizable suite of end-to-end IT services and solutions. From hardware procurement and help desk support, to security and automation Xerox is a strategic partner you can count on.

Why Choose Xerox IT Services?

As a global provider of technology solutions and services, Xerox offers a wide range of products and services, that range from Managed IT services to cloud migrations and critical information security management. Simply put, we manage your technology so you can manage your business.

End-to-end IT Solutions

We offer a full range of IT Solutions to optimize your business. Learn more about each of our offerings below.

IT Hardware & Software

IT Hardware & Software

When it comes to IT hardware and software, Xerox IT Services is your one stop shop. We partner with leading IT hardware and software manufacturers to provide best in breed solutions unique to each customer’s needs and budget requirements. Our offerings include solutions for:

  • Laptops/desktops/servers
  • Software
  • Cloud service subscriptions
  • IT peripherals
  • Wireless hardware
  • Network gear and accessories
IT Product Support and Services

IT Product Support and Services

Get support from start to finish. Our engineers and architects have the skills and experience to design and support IT Solutions to make your business run smoother and be more efficient. We’ll make your IT upgrade process easy with hassle free and expedited deployments. Our white glove service streamlines the upgrade/refresh process of your devices by managing the pre-deployment inspection, imaging/enrollment, asset tagging, inventory logging, sanitation and more. Flexible warranty options and depot repair services are designed to fit the varying needs of any organization. Our offering includes the following:

  • Product deployment
  • Install and configuration
  • PC imaging and asset tagging
  • Depot repair
  • Warranty services
IT Professional Engineering Services

IT Professional Engineering Services

Our experts will help you identify unique challenges and map out a technology path to address your IT infrastructure, digitization or cybersecurity needs. No matter what your project is, our team is staffed with IT professionals with hands-on experience who are ready to help. As your IT partner, we will work together to boost your performance. Our professionals will develop, deliver and support quality service designed to meet your needs.

Network Assessments & Implementation

  • Network design
  • Core infrastructure design
  • Network implementation
  • Data storage services

Security Assessments & Implementation

  • Advanced threat services
  • Security monitoring
  • Vulnerability management
  • Data security services

Cloud Assessments & Implementation

  • Cloud services
  • Cloud backup
  • Hybrid cloud services
  • Cloud migration

Project Related Staffing

  • Contract (staff augmentation)
  • Contract-to-hire
  • Direct hire
Managed IT Services

Managed IT Services

Our Managed IT Services team will monitor, manage and support your entire IT infrastructure. We keep your business up and running at optimum performance levels. From the desktop to the data center we offer fully managed support including 24/7 remote monitoring and management as well as help desk and information security support.

Our team will work with you to customize a strategy that drives down costs while improving the consistency, security and quality of your IT experience. Benefits include the following:

  • Proactive IT support that improves reliability and security
  • Clear visibility of your current technology along with support from a virtual CIO to work with you to plan and implement your technology strategy
  • Dedicated network admin
  • Remote monitoring and management
  • Managed data protection / information security support

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Information Security / Cybersecurity

Information Security / Cybersecurity

Organizations today are increasingly vulnerable to cybersecurity threats. Attackers are more adept at breaching the traditional data security infrastructure. Xerox can help design, implement and manage the correct security policy (unique to your business) to protect you and your clients’ critical data. Get a greater peace of mind knowing your business is safe and secure. Learn more about Xerox® IT Services managed security services

Infrastructure Security Management

  • Advanced malware protection (including Ransomware)
  • Web security
  • Email security (including phishing and SPAM)
  • Endpoint security clients
  • Access control and policies
  • Firewalls
  • VPN
  • Network security
  • Next generation IPS (Intrusion Prevention System)

Infrastructure Security Evaluation

  • Security assessments
  • Vulnerability assessment
  • Penetration testing
  • Security incident response

Infrastructure Risk Management

A comprehensive, business-focused approach to Risk Management:

  • Business Impact Analysis: Includes analysis of your risk and security approach to determine compliance against the applicable standards, including ISO 27001, NIST 800-53, SANS 20, FFIEC, HIPAA, PCI or your own company-mandated compliance policies.
  • Security Remediation Plan: Customized security-focused initiatives mapping to the identified business risks.
  • Business Continuity Plan: Customized business continuity planning to answer, “how do we operate as a business in the event of a major computer or network outage?”
Automation

Automation

It doesn’t matter what industry you’re in, or if your business is small, medium or somewhere in between. As a strategic partner, we’re here to help you improve the way you work by automating manual processes so you can do more with less human intervention and lower costs. Xerox® Robotic Process Automation (RPA) Service helps you stay flexible in the face of change, allowing you to save, plan and pivot as needed. We put it all together — the Xerox Automation Team assesses, builds, deploys and supports the RPA capabilities for our clients. Here’s how it works:

  • We evaluate our clients' current processes, no matter how big or small they are.
  • We work together with our clients to select workflows to automate based on business value and expected ROI.
  • We virtually automate and run our clients' processes using bots.
  • We help our clients create a better employee experience by freeing up their staff to focus on higher-value work while bots take on routine jobs.

Learn more about Robotic Process Automation
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Customer Success Stories

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Xerox® Robotic Process Automation

Stay ahead and agile by automating manual workflows. Xerox® Robotic Process Automation Service lets you get more done in less time and with fewer resources. We’ll work with you to identify exactly what processes would benefit the most from automation.

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Work from Home Solutions

Managed IT Services

We offer flexible and smart IT service bundles to address your evolving business needs.
  MANAGED
WORKSTATION
MANAGED NETWORK
&SERVER
MANAGED IT
Helpdesk Support      
Workstation Maintenance (Patching, AV) Y   Y
End Point Support Y   Y
Business Hour Helpdesk Support (8am-5pm M-F) Y Y Y
24x7x365 Helpdesk Support Optional Optional Optional
Dedicated Virtual CIO      
Quarterly Business Reviews Y Y Y
IT Strategy and Budget Planning Y Y Y
Dedicated Network Admin      
Develop and Maintain Technical Documentation Y Y Y
Identify Trends and Technical Risks Y Y Y
Remote Monitoring & Management      
Infrastructure Support (e.g., Servers, Network, Firewall)   Y Y
Vendor Management (e.g., Line of Business Applications, ISP, Voice) Y Y Y
24x7x365 Proactive Monitoring and Business Hour Issue Resolution Optional Optional Optional
24x7x365 Incident Resolution Optional Optional Optional
Microsoft Operating System Patching Y Y Y
Windows Antivirus Management Y Y Y
Email Security (Antivirus/Anti-spam/Filtering/Threat Detection) Optional Optional Optional
Complete Email Protection (Email Security Plus Cloud Archiving and Backup) Optional Optional Optional
Total Email Protection (Complete Plus AI, Heuristics and Phishing Training) Optional Optional Optional
3rd Party Application Patching Optional Optional Optional
Web Filtering Optional Optional Optional
End User Security Awareness Training Optional Optional Optional
Follow Me Filtering (DNS Based)* Optional Optional Optional
Trusted Devices and Device Location* Optional Optional Optional
Multi-Factor Authentication* Optional Optional Optional
Single Sign-On Optional Optional Optional
  MANAGED
BACKUP
MANAGED BACKUP
& CONTINUITY
Managed Data Protection    
Monitor and Manage Supported Backup Solutions Y Y
On-Site Backups (Local Backups) Y Y
Off-Site Backups (Cloud Replicated Backups) Y Y
File and Folder Restores Y Y
Monthly Test Restores Y Y
Data Recovery Support Y Y
Local Failover   Y
Cloud Failover   Y

*Professional Services Required for Custom Configuration