Driving Service Experience Transformation with AR Remote Assistance and Digital Work Instructions

CareAR^™

Make expertise accessible instantly through AR-powered and AI-enabled visual support as part of a seamless digital workflow. Empower your users to self-solve with digital work instructions. When more help is needed, instantly call in a remote support expert who can see what the customer sees and guide them to a solution with augmented reality. CareAR bridges skills gaps, accelerates knowledge transfer, provides greater operational efficiencies, and enhances customer outcomes and safety.

Benefits

• Reduced Average Handle Time: Gain instant visual context – spend time solving the problem versus assessing the situation

• Higher First-Time Fix Rates: Break down communication barriers and get faster resolution with remote visual assistance

• Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance

• Customer Experience: Raise customer satisfaction and Net Promoter Score through unmatched quality, service, and capabilities

• Knowledge Transfer: Reduce your skills gap and make experts more accessible to junior field resources or contractor

• Lower Carbon Footprint: Eliminate or reduce truck rolls while lowering your carbon footprint and saving money

Features

• Real-Time Live Video: Enables experts to see what the customer sees, remotely assess the issue, and instantly enact corrective measures.

• Augmented Reality: Deliver contextual information and guidance with annotations anchored on real-world objects to remove communication barriers and foster understanding

• Immersive 3D Content: Place 3D objects in real space to illustrate complex assemblies, step-by-step procedures, and more.

• Object and State Detection: Using AI computer vision, validate work tasks and ensure procedure compliance and accuracy with visual verification.

• Intelligent Search: Users can seamlessly discover relevant information within the existing knowledge base

• Create Instructions with No Code: Anyone can create step-by-step instructions in minutes by using CareAR’s easy drag-and-drop tool

• Rapid Machine Learning Model Creation: Build computer vision machine learning (ML) models with object and state detection in hours, not weeks, with easy-to-use visual tools without writing a single line of code

• Integrates into ServiceNow and Salesforce: Integrate CareAR into your ServiceNow or Salesforce workflow or custom app with a web API

• Multi-device support: CareAR works in an app or browser on your smart device, desktop computer, or with smart glasses.

Use Cases

• Visual Guided Instructions for Installation and Set-Up: Create a truly digital experience eliminating the need for printed documents. Ensure that customers have access to the latest info instantly and conveniently

• Troubleshooting Guides for Service and Support: Routine servicing or service issue support can be driven through self-guided instructions. Escalate to live expert support as needed to resolve issues remotely.

• Guided Audits with Verification for Compliance: Walk-through guides detailing the specific inspection criteria. Capture relevant details digitally, ensuring compliance can be verified via AI and documented for future reference

• Minimize the Skills Gap: Empower remote experts with AR-based see-what-I-see technology to mentor customers, less-experienced field technicians, and contractors

• Efficiency, Safety, and Sustainability: Using AR to resolve issues improves first time fix rates, guides workers through challenging procedures, and reduces truck rolls.

• Enhance Customer Experience: Immersive CareAR augmented reality collaboration inspires empathy and ownership that is remembered and shared as a brand differentiator.