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Driving Service Experience Transformation with AR Remote Assistance and Digital Work Instructions

CareAR

Make expertise accessible instantly through AR-powered and AI-enabled visual support as part of a seamless digital workflow. Empower your users to self-solve with digital work instructions. When more help is needed, instantly call in a remote support expert who can see what the customer sees and guide them to a solution with augmented reality. CareAR bridges skills gaps, accelerates knowledge transfer, provides greater operational efficiencies, and enhances customer outcomes and safety.

CareAR Product Explainer YouTube Video

Enhance customer experience with remote visual support

CareAR® Assist provides live visual AR interactions and annotations to help guide customers through a remote collaboration call.

Office worker using CareAR Assist to fix a printer

Empower your technicians, field workers and customers with digital work instructions

CareAR® Instruct enables a customer or technician to self-solve instantly with guided AR and AI instructions.

Using CareAR Instruct app to set up an espresso machine

Create digital work instructions with no code and easy drag-and-drop templates

CareAR® Experience Builder allows any user to create and build their own work instructions.

Home worker using CareAR Experience Builder

Benefits

  • Reduced Average Handle Time: Gain instant visual context – spend time solving the problem versus assessing the situation

  • Higher First-Time Fix Rates: Break down communication barriers and get faster resolution with remote visual assistance

  • Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance

  • Customer Experience: Raise customer satisfaction and Net Promoter Score through unmatched quality, service, and capabilities

  • Knowledge Transfer: Reduce your skills gap and make experts more accessible to junior field resources or contractor

  • Lower Carbon Footprint: Eliminate or reduce truck rolls while lowering your carbon footprint and saving money

Features

  • Real-Time Live Video: Enables experts to see what the customer sees, remotely assess the issue, and instantly enact corrective measures.

  • Augmented Reality: Deliver contextual information and guidance with annotations anchored on real-world objects to remove communication barriers and foster understanding

  • Immersive 3D Content: Place 3D objects in real space to illustrate complex assemblies, step-by-step procedures, and more.

  • Object and State Detection: Using AI computer vision, validate work tasks and ensure procedure compliance and accuracy with visual verification.

  • Intelligent Search: Users can seamlessly discover relevant information within the existing knowledge base

  • Create Instructions with No Code: Anyone can create step-by-step instructions in minutes by using CareAR’s easy drag-and-drop tool

  • Rapid Machine Learning Model Creation: Build computer vision machine learning (ML) models with object and state detection in hours, not weeks, with easy-to-use visual tools without writing a single line of code

  • Integrates into ServiceNow and Salesforce: Integrate CareAR into your ServiceNow or Salesforce workflow or custom app with a web API

  • Multi-device support: CareAR works in an app or browser on your smart device, desktop computer, or with smart glasses.

Use Cases

  • Visual Guided Instructions for Installation and Set-Up: Create a truly digital experience eliminating the need for printed documents. Ensure that customers have access to the latest info instantly and conveniently

  • Troubleshooting Guides for Service and Support: Routine servicing or service issue support can be driven through self-guided instructions. Escalate to live expert support as needed to resolve issues remotely.

  • Guided Audits with Verification for Compliance: Walk-through guides detailing the specific inspection criteria. Capture relevant details digitally, ensuring compliance can be verified via AI and documented for future reference

  • Minimize the Skills Gap: Empower remote experts with AR-based see-what-I-see technology to mentor customers, less-experienced field technicians, and contractors

  • Efficiency, Safety, and Sustainability: Using AR to resolve issues improves first time fix rates, guides workers through challenging procedures, and reduces truck rolls.

  • Enhance Customer Experience: Immersive CareAR augmented reality collaboration inspires empathy and ownership that is remembered and shared as a brand differentiator.

Using CareAR for virtual support on a heart rate monitor

Ready to Get Started?

Empower your service team with self-solve and remote-solve visual support today.

Using CareAR to replace toner cartridge in a VersaLink B405

CareAR Delivers Results

Learn how our CareAR customers exceeded KPIs, increased customer satisfaction, reduced truck rolls, and more.

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