Once my supply order is placed, when can I expect delivery?
Supplies that are ordered online and are in stock will be received in 3-5 business days via ground transportation. Service kits ordered online will ship within 1-5 business days. Expedited shipping (2 business days) is available if selected during checkout. Next day or 2nd day air shipments are not currently available for orders placed online. For express delivery service, please call the Xerox Supplies Center at 1-800-822-2200.
How is the sales tax on my supply order calculated? What if my company is tax-exempt?
Sales tax is determined by ship-to location and governing tax status. Tax is applied to all ship to locations in the continental United States and the surrounding U.S. territories. The sales tax shown on your online order total is an estimate. The actual tax amount will appear on your billing statement.
If you are tax-exempt: Xerox cannot accept tax exempt orders online unless you are a registered My Supplies customer and the customer number that was used in your My Supplies registration process is on file as tax exempt. All other customers who want to place a tax-exempt order should call the Xerox Supplies Center at 1-800-822-2200.
Can I be invoiced for the supplies I purchase versus using a credit card?
Yes, if you are a registered My Supplies customer and are logged into My Supplies. In addition, as a My Supplies customer you can fill in your billing and shipping information once and the site will remember you the next time you login. Learn more about My Supplies.
If I place an order for an item on backorder, do you charge my credit card?
Your credit card will not be charged until your order has shipped. If you have ordered multiple supplies, you will be charged only for the supply item or items that have shipped.
What are the shipping rates?
Shipping is FREE for all supplies orders placed on xerox.com. Please Note: We cannot accept web orders from outside the continental 48 United States. To order supplies in the continental United States including Alaska, Hawaii, Puerto Rico, Guam etc. please call 1-800-822-2200.
How do I update my supplies auto-replenishment settings?
Please call 1-800-822-2200 and follow prompts for metered supplies. You will need a list of the supplies you currently have on hand and a current meter read from your printer.
What is the policy on supplies returns and exchanges?
Supplies ordered online can be returned or exchanged up to 60 days after the invoice date. After 60 days, supplies may be returned only if Xerox identifies a defect in product materials or workmanship. Xerox will refund the price of the item(s) plus sales tax charged. Shipping and handling charges will not be refunded. A 20% restocking fee applies for returns due to customer error and contract cancellations. To return or exchange a product, call Xerox at 1-888-339-7887 and request a Return Authorization Number. We cannot accept any returned supply products without a Return Authorization Number. All returned supply products must be in complete, unopened cartons and in good, saleable condition.