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Xerox® C310 Color Printer

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☆☆☆☆☆
★★★★★

(16)

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Great color printer for our office

We're very happy to have this printer in the office. Reliable, fast and beautiful color.
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Great printer.

Very reliable printer. Does everything I asked it to do.
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Xerox comes through when they are issues

After I purchased this printer I had issues and Xerox replaced the printer.
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Great printer features, abysmal front line support

NOTE: This review provides an update to an earlier posting that I asked to be deleted. The original follows in its entirety, explaining a situation that had led to a 1 star review. Below that is an update that summarizes the resolution and my recommendations regarding this printer. ******************************* ORIGINAL REVIEW: As soon as it was out of warranty and in the middle of a print job, the screen displayed the error message "Replace unsupported magenta cartridge." It turns out it wanted me to replace ALL four toner cartridges which were of course OEM. Xerox refused to answer questions over the phone and instead sent an email with brief instructions to update the firmware. Step one had to do with the IP address. Of course, they won't tell you how to find that. When they finally sent instructions, it turns out you CAN NOT get the IP address because it would normally display where the error message shows. Luckily, I was able to figure out the IP address through the wireless router. After entering it in a web browser and selecting firmware--guess what? NO UPDATES. In other words--congratulations on your new boat anchor/landfill contributions. I had spent hours on the phone and in chat and through email with Xerox. They are utterly useless. I have used and owned laser printers since the early days of the Macintosh computer and have NEVER had one fail like this. Most last at least 5-6 years and I've had them last well over 10. The Xerox C310 is a complete piece of garbage. Buy at your own risk. ******************************* UPDATE: After posting the original review above on Xerox's web site, the webmaster reached out to me hoping to resolve the issue by escalating to another team. A member from that group called me on the second business day after posting and I explained what Xerox representatives had put me through. Long story short: over the next couple of weeks, Xerox shipped new toner cartridges and the printer was working again. The explanation was that a batch of cartridges had been shipped with defective chips. Thankfully the expendables caused the issue and the printer itself was not the problem. I offered to update my review and am doing so on all sites where it was posted. While I would give the printer and its output (as well as the final support I received) an overall 4.5 out of 5 stars, I feel it would be a disservice to other consumers to completely ignore all that happened. With the above in mind, below are some things to consider. Should you buy the C310, you will likely be happy with: 1) overall print speed 2) print quality 3) time for first page out on waking from sleep 4) an exact estimate of pages remaining by toner cartridge when low (that's a big one--see "one final word of caution" below) The lack of printed documentation (i.e. user manual) that can sit near the printer and be a ready reference for troubleshooting is enough to knock at least half a star off the overall rating and one of the main reasons for 3-stars for Ease of Use. (Sorry--a disc or 'online' resources are not helpful when it comes to immediacy. The cost of printing a manual would not appreciably increase overall cost on expensive hardware. Even print on demand services show that the manufacturing cost for a manual would be about $2-3 at best.) Should you buy the C310, you will likely be spectacularly UNhappy with: Xerox phone and chat support should you need it (This is the primary reason why the overall rating is a 3.) ONE FINAL WORD OF CAUTION: DO NOT stockpile toner cartridges. Wait until you truly need them (i.e., when the cartridge is about to run out based on your printing habits), then purchase and install ASAP. Xerox offers a 90-day guarantee on their cartridges (OEM not 3rd party) and should assist.
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Good printer. Unreadable support cd.

Difficult to use initially due to unreadable cd with drivers and usage info. Magically after a week of use an update arrived that fixed it. Now working fine.
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Printer seems to choose just what and how it print

I bought this Printer last week in hopes of having a printer that will print from my wife's Mac, my Samsung Windows 11 laptop, my Samsung S23 Ultra phone, and my wife's new iPhone 15 pro. It seems that no matter what do, the printer will not print much that I want to print.
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Response from Xerox.com

I apologize that you are experiencing problems with your Xerox C310 device. We would be happy to help you resolve this. Can we recommend you search our knowledgebase https://www.support.xerox.com/en-us/product/xerox-c310-printer If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Perfect printer for me.

I've had this printer for about a year now. I've had absolutely no issues with it.
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crap customer service

dont buy their product their product customer service is the worst you can deal with . no wonder they are losing customers.
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Response from Xerox.com

Thank you for taking the time to share your feedback with us. We are sorry to hear you had issues with Customer Support. Please call us at 800-835-6100 option 1, 1 and ask to speak to a manager. We look forward to hearing from you and helping you with this issue.
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User review (Xerox® C310 Color Printer)

The Xerox C310 Laser Printer is the third Xerox printer I have used as a home/office printer. It checked all the requirements that I wanted, high print quality, double sided printing, high capacity toner cartridges, great print speed, and ethernet/wireless connectivity with Mac OS, Windows, and Linux platforms. Using shop.xerox.com makes purchasing toner cartridges fast and convenient.
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Fantastic Full color printet

I recieved the Xerox C310 2 weeks ago and continue to be amazed at the color print quality and the ease of use of the print driver. I highly recommend this device to any organization for their printing needs. Lloyd T. Tampa
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