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Xerox® VersaLink® C405 Color Multifunction Printer

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☆☆☆☆☆
★★★★★

(354)

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Super Tempermental

We have been having problems with the Versalink C405 every since we purchased it.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C405 device. Can we recommend you check out the Support page for helpful information on your device: C405 Support Page: https://www.support.xerox.com/en-us/product/versalink-c405?platform=win10x64 Also you can check out this YouTube Playlist with many helpful videos: https://youtube.com/playlist?list=PLDrIHH8CnE174oFUCgWg0VoD0qOd6r3N6 If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue
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Great Features, Quality Printing and Copying

I bought this printer a year ago and I am happy with its performance.
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Poor Support and Poorer PR

I purchased my Versalink C405 with the understanding that it was fully functional including wi-fi capability. When I received the machine, I discovered that in order to have wi-fi, I had to purchase an additional adapter at a cost of nearly $100.00. After using the machine for about a year, networking with ethernet, I decided to get rid of the unsightly ethernet cable, bite the bullet and spend another $100.00 and purchase the wireless adapter. The machine worked fine for about six months and then would not hold a connection. I called Xerox and they informed me it was my Internet Provider's (whom I had used with no problems up until this issue) problem, not Xerox's. After having the Internet Provider come to my office, check all of their connections and equipment, they determined a proper signal was reaching my printer. I again called Xerox and they condicendedly agreed to waive the $25.00 out of warranty fee, but so sad, too bad, it was not their problem and they would do nothing further. I now have a $100.00 paper weight sitting on my desk and 20 feet of unsightly ethernet cable stretching across my office. BEWARE of Xerox's misleading advertising, their inferior equipment and their terrible support department. I will probably have to trash this piece of junk and purchase a decent printer from a reputable company!
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C405. If you go to the product brochure page for that device, it does indicate that the Wifi is an additional option. A Wifi kit would need to be purchased. We have included the product brochure for your reference: VersaLink C405 Specification: https://www.xerox.com/en-us/office/multifunction-printers/versalink-b405/specifications If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Ease Of Use

We use the Xerox C405 for our small business needs, and needless to say we are very happy with our decision. It is very easy to use and has easy features to understand how to operate each function it offers.
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love it

Works perfectly, easy set up, easy use, great results. Highly recommend this product.
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Frustrating Setup

Confusing setup. Still can't get it to scan to computer. Unable to login in as administrator, neither password given, nor serial number works. Unable to find support.
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Frustrated

For the most part it's a fair multifunction Printer. But there are a few things I just don't like. I hate the way it tells you are out of paper...it doesn't. It gives you a error code, instead of just saying "out of paper". How hard is that? And then there's the scanning option. I don't even want to get into that. These things are supposed to make our lives easier, but programming has made it harder.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of the Xerox VersaLink C405. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design.
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terrible product

Have had nothing but problems since we bought it. Always jammed, errors and screen freezes. Difficult to get a xerox to repair.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C405 device. Can we recommend you check out our Support page: https://www.support.xerox.com/en-us/search-results#q=c405&t=All If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Awesome

We got this a few months ago and it is the best color laser I have used. It does it all, copy ,fax email scan.
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User friendly!

Easy to use and smaller than the commercial devices but just as functional!
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