Bought this a month ago. Easy to set up, print quality very sharp, user friendly touch screen display, very fast and an excellent price. Photo copies, prints and scans direct from our computers. Great value for money.
I bought this printer in late 2017 for my one-person CPA firm. This printer has been a work horse since day one and does a great job whether printing tax returns, letter or envelopes. And it's also easy on the toner, too.
I liked this printer so much that when I needed to replace my "road" printer I bought a Phaser.
I buy my toner and drums through Xerox and participate in their e-Concierge program that provides extended warranty. Of course, the printers are so good that I haven't needed any service.
WENT FROM THE XEROX WORK CENTER 3615 TO THIS AND IT IS AN EXCELLENT UPGRADE! ONLY COMPLAINT IS THE SCREEN ALWAYS GOING TO SLEEP. PRINTER HAS ALL THE FEATURES YOU WOULD NEED AND IS FAST! CAN'T ASK FOR MUCH MORE. THE ONLY UPGRADE LEFT IS FOR THE MACHINE TO MAKE YOUR COFFEE FOR YOU!
I'm writing about the situation where my Xerox VersaLink B405 Serial # 9HB925608 failed. I researched the various laser printers on the market for the printer capabilities within my price range. I chose what I believed to be the best choice, Xerox VersaLink B405 and it was delivered mid October.. Clearly I have made an expensive and troublesome mistake as failure occurred near the end of May and remains inoperative.
I opened a service ticket #25717472 on June 4th.The Xerox representative on the phone assisted me in performing a variety of actions to verify the printer was indeed not working properly. Upon completion of these actions I was told a service technician would be dispatched. I offered to take the printer to a repair shop but was told it would be an on site service call. Very good so far but....
The service technician was very cordial, courteous and capable and I told him no big rush to return the printer to service however I never anticipated it would drag on this long. The technician has now visited 4 times over the past 76 days replacing various components in the printer. At the end of his last visit on August 11th the technician made contact with someone at Xerox and told me the printer was authorized to be replaced as it was no longer cost effective to attempt even more on site repairs.
Xerox was contacted on August 17th in an unsuccessful attempt to learn when the printer replacement would be performed. I was informed by the Xerox representative that some additional information needed to be provided by the service technician so the resolution would be given a higher priority.
Again Xerox did not contact me so on August 19th I called Xerox once more. Again I was told the same thing where there was some incomplete information on my service ticket that was required and the order for the replacement was not yet initiated pending some missing information. I asked why Xerox would not contact me and what I could do and was told to just keep calling until the problem is resolved. I also asked if Xerox treated all of their customers this way or was it just me and the reply was it should not happen like this. Of course I already knew that but again no resolution whatsoever except being told the service technician would be 'pinged' to contact me.
So now it's about 3 months post failure and 76 days so far with the service and repair ticket in the hands of Xerox but I have absolutely zero information about when I can expect the replacement. Despite Xerox having my phone number, email address and physical mailing address I have had zero contact from Xerox this entire time, including the days since I was told the printer would be replaced.
My decision and my strong advice to others is to avoid and never purchase any Xerox products.
I apologize that you are experiencing problems with your Xerox VersaLink B405 device. I have reached out to the customer relations agent that has been in contact with you, and she will be reaching out to you via email again ASAP.
I purchased this printer in April. Received the printer with no cords. After a separate purchase for a power cord the darn thing would not work. Call service, replace a p[art. Still not printing right. sent a technician, waited for another part.. still not working.. its been over 2 months and I am still not able to use this machine
I apologize that you are experiencing problems with your VersaLink B405 device. We recommend that you contact our Support Department to assist you with this issue and get an ETA on the part you are waiting for. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.