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Xerox Service Agreements

Our business depends on helping your business do great work. That's why Xerox invests in delivering support services whose breadth and depth is unmatched in the industry.

With services ranging from equipment maintenance and repair, to Advanced Technical Support, to Network Support Services, Xerox is uniquely capable of meeting all your document technology support requirements. 

Your Advantages

Peace of mind

Have confidence in knowing that you've selected the best possible service to support your Xerox technology investment. Greater productivity for your business. Maximum uptime and rapid response means your people spend less time waiting and more time working.

Lower service costs

The most cost-effective way to get ongoing maintenance for your Xerox product. Less expensive and risky than service on a time and materials basis. 

Extended product life

Preventive maintenance and guaranteed use of Xerox authorized parts maximizes the productivity and life of your equipment. 

Comprehensive Support

24/7 customer support - on call, on-line and on-site

Resolve problems quickly on-line with our award winning online knowledge base that contains videos, FAQs, How Tos, drivers, and documentation or call our certified support center to receive immediate assistance. We'll resolve your issue over the phone, or if needed, dispatch a Xerox Customer Service Engineer to your site. Greater productivity for your business. Get personal attention from a highly trained, Xerox-certified Customer Service Engineer. No one knows your Xerox equipment better. 

Remote and on-site diagnostics

Avoid problems before they occur and resolve issues quickly with our advanced diagnostic technology including our global knowledge sharing database - a powerful database of innovative solutions and tips that can be easily accessed by all of our support and service personnel. 

Software support

Software upgrades, OS support, SPAR support and licensing fees are all included in your Xerox Service Agreement. 

Whether your business is small and local or large and global, your technology investment deserves the reliable protection only Xerox support services can provide.

To purchase or renew a service agreement, add supplies, or inquire about any of our unique service capabilities please call 1-866-382-4865.

View Your Service Agreement ›