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service support offerings

Xerox Maintenance Agreements

Xerox Full Service Maintenance Agreements cover all parts, labor, software, diagnostic licenses and telephone support. You can customize your Full Service Maintenance Agreement to meet your specific needs:

  • Onsite coverage up to 24 hours a day, 7 days a week

  • Short term extended coverage for special project needs

  • Weekend and holiday coverage for routine recurring needs

  • Guaranteed response time to ensure critical availability

A Full Service Maintenance Agreements grants you access to our 24-hour 7-day-a-week certified telephone support center and award winning online knowledge base that contains videos, FAQs, How Tos, drivers, and documentation. For more information, call 1-866-382-4865 to:

  • Purchase a new service agreement

  • Renew your current agreement

  • Add supplies

  • Inquire about any of our unique service capabilities

Network Support Services and Advanced Technical Support

If your needs extend beyond equipment maintenance and repair we also offer network support and repair as well as advanced technical support to enhance all of your office product needs. Fee-based services include:

  • Workflow analysis and volume building

  • Network design and Installation

  • Server and workstation support

  • Configuration and connectivity troubleshooting

  • Software application and integration support

For more information, or to purchase these services please call 1-800-821-2797 or contact your local Xerox office. If your business requires services not listed above, please contact us.