Xerox Green World Alliance


Our Product Take Back Program suggests the following options for recycling used supply items:
  • Recycle locally.
  • Download a pre-paid single item return label. We fund shipping for those items on our Single Item Return Take Back List.
  • Return your used supply items in multiple quantities using the Eco Box or Pallet Return Process. We fund freight on all Eco Box Returns and Pallet Returns.
Through the Green World Alliance collection/reuse/recycling program for spent imaging supplies, customers return more than 2.5 million cartridges and toner containers annually. Over the last 20 years, our supplies recycling programs have kept more than 145 million pounds of waste out of landfills.

To return your used Genuine Xerox Supply items, please choose the recycling method that best fits your needs.

PLEASE NOTE: Xerox’s Green World Alliance cartridge return program is a service for Xerox customers. Third-party recyclers, waste consolidating businesses, and similar entities are not authorized to utilize this program. Xerox reserves the right to refuse unauthorized shipments and/or return such shipments to the originator at the originator’s expense.

IMPORTANT NOTE:

Now you can create your own Eco Box. Join us in this pilot program and ship used supplies in cardboard boxes of your choice (restrictions apply).

See requirements 
If you have 5 to 30 used Xerox Genuine Supply items to return, then Eco Boxes are a great option. We ship them free to your door in kits containing 3 Eco Boxes each. An Eco Box can hold approximately 5 to 12 used items depending on their size.

Step 1: Order Boxes

To order a free kit of 3 Eco Boxes, click "order boxes" and add the kit to your shopping cart. Provide your shipping information and submit your order. Eco Box orders cannot be shipped to a P.O. Box. Please be sure to provide a valid shipping address to avoid cancellation of your order. See the FAQs to learn how to track your Eco Box Order.

Order boxes

Step 2: Ship

For your convenience, your Eco Box comes with a pre-paid return label applied to the box. To return your Eco Box for recycling

  1. Hand the return to the UPS driver when they deliver your next supplies order.
  2. Returns can be dropped off at any UPS location or UPS Store.
  3. A pick up can be scheduled by calling 1-800-PICK-UPS (742-5877) or online at www.ups.com. Indicate to UPS that this is a "Pre-paid return shipment."

Xerox encourages returns of items on the take back list. If you have questions or concerns about Eco Box returns, please contact us.

 
Do you have 5 or more items to return? Use our free Eco Boxes. You'll save time and help reduce carbon emissions from shipping.
View our Take Back List to see if your supply item can be returned through Single Item Returns.

Part NumberPart NameQuantity 
Return Items
Part NumberPart NameQuantityManage List


If you have more than 30 Genuine Xerox Supplies items to return, then use our pallet returns process. Simply download our Bulk Returns Process PDF which contains instructions on how to prepare your items and schedule pickup.

Xerox encourages returns of items on the “take back” list. If you have questions or concerns about Eco Box returns, please contact us.