Xerox used supply items are returned to our partner Close the Loop. All parcel size returns (Single and Eco Box) are handled by UPS and travel through Hodgkins, IL. All pallet returns travel directly to Hebron, KY. Please visit www.xerox.com/gwa to utilize the Single Item, Eco Box, or Pallet Returns processes to recycle your used supply items.
DHL labels and labels referencing Laredo, TX or Avon, NY are no longer valid and should be discarded. Select items that participate in the Xerox pre-paid "take back list " program may contain labels in the carton. If a UPS return label for Hodgkins, IL is included, then package the empty item in the box from the new item, seal the box, and attach the label. Please hand the item to the UPS driver during their routine pick-up/delivery, drop the item off at your nearest UPS location, or schedule a pick-up at ups.com/1-800-PICK-UPS.
If you live in an "off-shore location" or Alaska, then please review the FAQ "How do I recycle my items in "off-shore locations" such as Alaska, Hawaii, Puerto Rico, US Virgin Islands, or Guam.