Dell and Xerox: A Customer Service Nightmare
I bought a Xerox WorkCentre 6515 Magenta Toner from Dell on Dec 11, 2024, and installed it on Dec 13. After less than 220 pages in 40 days, it ran out. Dell claims a 90-day warranty, but after endless calls, they said it’s only 30 days and directed me to Xerox. After 20+ calls to Xerox, no help! Both companies pass the buck with zero accountability. I’m done with Dell and Xerox—HP seems like a better option! Avoid these brands!
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Response from Xerox.com
- Anonymous
- Xerox Customer Support