CiPress 500 Print Head Warranty Replacement Process

  

Attention U.S. Customers Only:

The instructions provided here are used to diagnose and return a CiPress 500 Print Head In-Warranty failure candidate. If you need to Recycle a used or out-of-warranty Print Head, please follow the return instructions provided on the Xerox Green World Alliance site.


Determine eligibility for a Print Head Warranty Replacement Claim

Before continuing to the section below, please ensure that you have completed the Missing Jets Troubleshooting Procedure or Print Head Fault Code Problem Solving Procedure (depending on the symptom) from the CiPress 500 Customer Help Information. Each procedure has instructions for determining if a Print Head is eligible for warranty replacement. Refer to the FAQs on this page for information on locating these procedures.

When the appropriate troubleshooting procedure is complete, perform one of the following actions:
  • If a Print Head is eligible for warranty, follow the instructions below for submitting a Print Head Warranty Replacement Claim.
  • If a Print Head is not eligible for warranty, visit the Xerox Green World Alliance site to recycle the defective Print Head.

Instructions for submitting a Print Head Warranty Replacement Claim

  1. Ensure that you have completed either the Missing Jets or Print Head Fault Code Procedure.
  2. Submit the Call for Assistance (CFA) Data to Xerox and record the CFA tracking number in the form below. Refer to the FAQs on this page for instructions on how to submit CFA Data.
  3. Package the Print Head in original Xerox packaging, including over-pack material. (Packaging may be from a replacement Print Head. Refer to the Print Head Repack Instructions for detailed information.)
  4. If Missing Jets are the cause of the Warranty Replacement Claim, please package the samples of the PrintHeadReg test pattern from the troubleshooting procedure with the Print Head. Ensure that each print sample is appropriately labeled as described in the procedure.
  5. Complete and submit the form below. Within two business days of submitting the form, you will receive an email confirming when to expect the carrier to pick-up the defective Print Head.
 
Resource
Print Head Repack Instructions
FAQs
What is the process for returning out of warranty or end of life print heads?
Where is the Missing Jets troubleshooting procedure located?
Where is the Print Head fault code problem solving procedure located?
How do I find the Printer Serial Number?
How do I submit Call for Assistance (CFA) Data to Xerox?
Where is an example of the PrintHeadReg test pattern?
 - required
Please note- Only one Print Head can be returned per form.

Complete Printhead Return Process. Ensure that all actions outlined below have been completed:


Print Head return contact info.
Name: 
Address: 
Business Name: 
City: 
State/Prov: 
Zip / Postal Code: 
Email: 
Phone Number: 
Fax: 


Approved Print Head Replacement delivery contact info.:
Name: 
Address: 
Business Name: 
City: 
State/Prov: 
Zip / Postal Code: 
Email: 
Phone Number: 


Print Head/Tracking Information:
Print Head Re-order Number: 
Machine Serial Number
(Ex-XDT999999):		 
CFA Data Tracking Number 

Customer Service Engineer performed Print Head Replacement
Yes
No


Check the symptom(s) you are experiencing:
Other Symptom 

      Fault Code(s) (Please specify below):
Additional comments regarding the problem or fix
Any suggestions for improving the troubleshooting process?
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