Xerox^® Services for Insurance

Digital Insurance Communications and Workflow Services: Put Customers at the Center Throughout the Journey

Today’s consumer expects highly personalised communications, easy-to-navigate customer service and real-time engagement — all in the channels of their choice.

Services for Insurance to Enhance the Customer Lifecycle

1. Acquire

Ensure brand integrity and compliance by allowing advisors access to marketing materials via online portal
Lower acquisition cost with automated campaigns
Real-time personalised quotations to improve conversion

2. Onboard

Digitize and accelerate new application processing times
Leverage data to personalise welcome packs and enhance customer experience
Secure access to customers’ documents with a Digital Vault

3. Serve

Empower customers and advisors to self-serve policy changes
Resolve customer queries faster with digital insurance communications
Automate claims processing and speed up settlement
Improve digital adoption by designing transactional documents for digital first

4. Grow

Use machine learning and analytics to identify relevant next best action
Improve retention and conversion rates with hyper-personalised marketing

With Xerox^® Services for Insurance, you can refine your digital insurance communication channels and accelerate response times with the power of workflow automation. By streamlining the business processes behind every customer interaction, you can improve the overall customer experience and reduce costs along the way.