Total Quality Management
All Xerox suppliers are expected to develop and maintain an environment where Total Quality Management principles are practiced to achieve high levels of customer satisfaction. Xerox requires suppliers who provide products and services to do so in a manner that not only assures 100% compliance to contracts and specifications but also assures customer satisfaction. This must be accomplished in an environment of continuous improvement with a "zero" defects philosophy.
Our goal is to purchase products and services from those suppliers who practice Total Quality Management as a means to achieve world-class benchmarks and meet or exceed Xerox requirements for quality, cost and delivery. Xerox is committed to developing business relationships with suppliers who support these initiatives as well as assure Xerox satisfaction in the performance of these products and services.