Safety First

Xerox is committed to creating a safe work environment for our people.

Zero Injury Program
We strive toward a goal of zero workplace injuries, with continual improvement in safety performance in both injury frequency and severity. All of our Technology business operations record and report injury frequency rates using the same criteria, worldwide, regardless of the geography in which they reside. Since 1996 there has been significant overall improvement, including a 54% reduction in total recordable injury rate and 42% reduction in days away from work case injury rate.

Safety management processes have been transitioned into our Services business and our corporate-wide processes, including injury recordkeeping, accident investigation, fire and life safety, and emergency preparedness. This integration has established common objectives and standardized the inspection and management processes for key employee safety disciplines. The performance reporting currently includes our Technology business (with the exception of Global Information Systems) worldwide.

Each calendar year, performance of operations is reviewed and targets are set based on the nature of the operation and injury performance levels and trends. In 2012, several operations demonstrated very good performance. Most notably, our consumables development and manufacturing business had a 23% reduction in recordable injuries and a 38% reduction in days away from work case injuries. Although performance in the U.S. did not meet our ambitious goals, the recordable injuries were reduced in 2012. However, our U.S. days away from work injuries increased.

Priority Focus Areas
We continue to prioritize safety improvement efforts in those areas that have the greatest opportunity both in terms of injury rate and population. In particular, some of our technology operations have unique challenges in hazard control. Service technicians travel to customer accounts and work in a large variety of customer facilities; often times, they don’t visit a Xerox facility in the course of their job. Slips/trips/falls, ergonomics and motor vehicle accidents are focus areas to improve technicians' safety, as well as improving overall health and safety awareness.

In 2012, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also expanded our health/safety/wellness communications to our equipment service technician workforce including weekly messages to help our people recognize the behaviors needed for their safety during traditional technician work, in addition to on and off the job practices to improve their overall health and wellness.



Motor Vehicle Safety
With our technicians and sales representatives depending on their vehicles to get their jobs done, motor vehicle safety is a key component of our safety initiatives. We have a company car program that specifies motor vehicle safety requirements of drivers, and accident prevention and reporting processes. We also review employee-driving records on a regular basis and deliver remedial motor vehicle safety training to improve awareness and competency. The frequency and type of motor vehicle accidents are tracked and reported to the management team for resolution. Specific safety training programs and safety inspection processes are established based upon the type of motor vehicle accident occurring.

A comprehensive safety review is conducted on any vehicle prior to it being accepted as part of the Xerox fleet. Company vehicles have safety features such as daytime running lights and safety barriers between the driver’s seat and storage areas. We also continually benchmark with other companies that manage fleet vehicles to identify best practices to help improve our motor vehicle safety record.

Ergonomics
Musculoskeletal disorders continue to represent a significant portion of our work-related injuries. Because of this, we address potential ergonomic issues in a variety of ways, keeping in mind that the most effective way to prevent these injuries is to minimize the risk factors up-front when the job is designed. Since 1992, we have achieved a 53% decline in reported musculoskeletal disorders within our U.S. operations.

Learn more about how we promote ergonomic awareness.
  • Office: Our ergonomics staff has created a set of web-based tools to assist our employees make appropriate adjustments to their workstations.
  • Manufacturing: Nearly every workstation in Xerox facilities worldwide has been evaluated for ergonomic hazards. Ergonomic enhancements such as tilt tables, lifts and hoists make it easier for employees to maneuver parts and equipment during assembly.
  • Service: Xerox service technician exposure to ergonomic hazards has been studied and tools and procedures have been put in place to mitigate risk of musculoskeletal disorders. New equipment and tools that are introduced are evaluated to ensure they are designed with ergonomics in mind.
  • Product Design: To identify and eliminate potential safety hazards, ergonomic review is a formal element of our product development process.

The integration of Xerox Services operations into the Xerox ergonomics program continues. Over the past year we have focused on Call Center Operations within the Services organization to better understand the tasks, and common ergonomic risk factors for this population. Our goal is to develop uniform strategies to address ergonomic issues and support the employee base. Key initiatives include:

  • Computer Based Training on ergonomics principles and practices was developed for use within call center environments. This method of training enables employees to go through needed training programs at a time that minimizes business interruptions.
  • Furniture selections for new and refurbished workplaces have been standardized facilitating unified ergonomic solutions.
  • Monthly review of musculoskeletal injuries to monitor injury trends.

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Emergency Preparedness
Emergencies and disasters are unpredictable and strike without warning. Xerox's emergency preparedness and response program helps protect the safety of our employees, the surrounding communities and the environment.

To prepare for emergencies, Xerox facilities worldwide have implemented an Emergency Preparedness Plan to assist with the planning and execution of appropriate actions in response to local emergencies. Our plans account for common emergencies, such as responding to fires, for weather-related emergencies such as tornadoes and hurricanes, and for more location-specific emergencies, such as responding to earthquakes and radiological emergencies due to close proximity to a nuclear power plant.

The planning process begins before our facilities are occupied, with a comprehensive review of fire and life safety attributes. Facilities must first meet Xerox safety requirements, and therefore may require upgrading before we occupy that site.

Our plans are then regularly tested for effectiveness, through management reviews, corporate audits and annual drills. Any discrepancies are noted, and corrective actions are completed. Following an emergency, Business Resumption Plans are implemented to ensure effective processes are in place to restore business operations post-incident.

Asset Protection and Fire Safety
Xerox adheres to a strong "Highly Protected Risk" philosophy of its worldwide facilities and assets. This philosophy is the foundation of our Asset Protection Process, which is a fundamental element of our risk management and property insurance program. Our standards reduce the probability of loss to Xerox and its properties from fire, explosion and natural hazards, such as windstorm, snow loading collapse, and flood. Where local codes are more stringent, they are followed. The program includes periodic inspections, management reviews of findings and mitigation planning. All of our major manufacturing sites and warehouse locations worldwide meet “Highly Protected Risk” status.

Contractor Safety Process
Our Contractor Safety Program had its roots in an innovative program created by a group of Rochester, New York, companies over 20 years ago. The goal of the program is to qualify contractors in minimum safety and health requirements prior to beginning work at a Xerox location. A database of approved contractors is maintained to aid the selection process. Each contractor is responsible to submit a job safety plan, and all employees working on site are required to attend an orientation session. Incidents and injuries are tracked both as feedback and to measure program effectiveness.

Monitoring Workplace Exposures
To protect our employees from unsafe exposures to chemicals, noise, and radiation, Xerox applies exposure limits to worldwide manufacturing, research and technology service operations based upon the Threshold Limit Values (TLV) recommended by the American Conference of Governmental Industrial Hygienists. These reflect the best advice of a widely respected committee of international experts. However, in jurisdictions where government regulations are more stringent, Xerox meets those regulatory requirements. For some materials – including toners and certain solvents and metals – Xerox has established exposure limits that are more stringent than the TLV or existing regulations and standards.

Using the Xerox Exposure Assessment Process and annually revised Industrial Hygiene Sampling Plans, industrial hygiene and safety professionals monitor, assess, and report workplace exposures. Effective process design, engineering controls, safe job procedures and personal protective equipment are used to control employee exposures and prevent excessive exposure in the Xerox workplace.

Of the workplace exposures monitored in 2012, approximately 99% were within Xerox limits. All were within regulatory limits, or were controlled through the proper use of personal protective equipment where engineering controls were not possible.

Environment, Health and Safety Project Reviews
Xerox is continually making modifications to both the work processes and operations to improve efficiency and effectiveness. In order to ensure these changes meet Xerox safety standards and risk management philosophy, projects are reviewed by technical safety and environmental professionals. The scope of the project is defined, potential safety and environmental impacts are characterized and control requirements are established before the project is initiated. This educates the engineering and management teams on safety requirements, and ensures all project designs have controls integrated into work plans. The result is a closed loop Management of Change Process, that ensures that environment, health and safety requirements are understood and included at the very beginning of the project.

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Our Progress

Across industries and around the globe, businesses and governments are recognizing the value proposition of today’s Xerox. We have people who are passionate about making our communities better than they are… a corporate culture that is committed to diversity and continuous improvement… and an innovation community that’s harnessing the potential of services and technologies for the promise of a better world.

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  • Sustaining Business

    Independence of the Board

    Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
    See More

  • Evolving the Workplace

    Employee Satisfaction

    75% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
    See More

  • Evolving the Workplace

    Employee Inquiries

    The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
    See More

  • Evolving the Workplace

    Diversity: Women in Management

    We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
    See More

  • Evolving the Workplace

    Diversity: Minorities in Management

    Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
    See More

  • Evolving the Workplace

    Recordable Injury Rate

    We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
    See More

  • Evolving the Workplace

    Days Away from Work Case Rate

    We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
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  • Serving Customers

    Equipment Market Share

    Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry's broadest portfolio...
    See More

  • Serving Customers

    Patents Awarded to Xerox*

    The Xerox group garnered over 1,215 patents total. Xerox was granted 686 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
    See More

  • Serving Customers

    Customer Service

    Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
    See More

  • Serving Customers

    Market Leadership

    The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
    See More

  • Caring for Communities

    Xerox Foundation Giving

    In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
    See More

  • Caring for Communities

    Employees in Community Activities

    The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
    See More

  • Preserving the Planet

    Recycle Rate

    Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
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  • Preserving the Planet

    Water Consumption

    As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009...
    See More

  • Preserving the Planet

    Greenhouse Gas Emissions

    Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
    See More

  • Preserving the Planet

    Achieving ENERGY STAR® Rating

    In 2012, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
    See More

  • Preserving the Planet

    Landfill Avoidance Rate

    The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
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  • Preserving the Planet

    Scope 3 GHG Emissions

    We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011...
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  • Preserving the Planet

    Energy Use Reduction

    We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program...
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The Xerox Board of Directors: Maintaining independence

Sustaining Business

Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns. Learn more about the Board’s independence and our governance policies: www.xerox.com/governance.

2009201020112012
80%88%90%90%
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Voice of employee survey

Evolving the Workplace

Our proprietary Voice of the Employee Survey allows managers to create a personal pulse survey to assess their employees’ satisfaction on their job, workgroup, manager, and on Xerox as a whole.

Since 2009, we have surveyed 100% of our global population of 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.

The Voice of the Employee survey will be globally implemented again in 2013, and every two years thereafter.

See more detailed information on employee satisfaction surveys.

2009201020112012
77%*
*North American data only.
72%**
**Global data based on 72,000 survey results. The North American percentage agreement is 82%.
74%75%***
***Data based on over 14,000 survey results from three geographies in the Xerox Technology line of business: Xerox Europe, Xerox Canada and Developing Markets.
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Addressing employee inquiries

Evolving the Workplace

The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.

The decline in inquiries from 2011 to 2012 is due to the overall resolution of systemic issues in the system and the ability for employees to provide comments/suggestions or raise a technical issue, which are routed to another system for resolution.

2009201020112012
4,106 inquiries received and routed for resolution 6,698 inquiries received and routed for resolution3,291 inquiries received and routed for resolution2,745 inquiries received and routed for resolution
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Employee Diversity – Women employees

Evolving the Workplace

We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we’re better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.

52.3% of employees in U.S. are women, and women represent 26% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

The decline from 2011 is due to the inclusion of our Services business.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

2009201020112012
31.8% 49.7%49.8% (U.S. only)40.8% (U.S. only)
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Employee Diversity – Minority employees

Evolving the Workplace

Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.

Minorities represent 39.4% of employees and 13.6% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

The decline from 2011 is due to the inclusion of our Services business.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

2009201020112012
20.2%22.7%37.5% (U.S. only)23.4% (U.S. only)
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Monitoring the safety of our employees

Evolving the Workplace

Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.

In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.

See more detailed information on our recordable injury rates.

2009201020112012
Down 7% from 2008 Up 18% from 2009Down 1% from 2010Up 5% from 2011
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Preventing injuries and illnesses

Evolving the Workplace

Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.

In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.

See more detailed information on work injury rates at Xerox.

2009201020112012
Down 4% from 2008 Up 4% from 2009Up 6% from 2010Up 13 % from 2011
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Topping the competition

Serving Customers

Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry’s broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.

Learn more about Xerox products.

2009201020112012
#1 in Q4#1#1#1
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Innovating for the future

Serving Customers

Xerox was granted 1,215 U.S. patents in 2012 ranking the company as one of the world’s top innovators. Our joint venture in Japan, Fuji Xerox Co. Ltd., received 686 U.S. patents. The Xerox group garnered 1,900 patents total.

Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.

*Total patents earned along with Fuji Xerox Group.

Learn more about innovation at Xerox.

View more information on our patent filings.

2009201020112012
1,1311,6051,6181,900
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Measuring customer satisfaction

Serving Customers

Service and support for Xerox products earned five consecutive industry certifications from 2006-2010 under the J.D. Power and Associates Certified Technology Service and SupportSM program. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class. These certification reviews have ensured we maintain process excellence in technical service delivery.

In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.

2009201020112012
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. In 2012, we continued our investment in a new customer satisfaction process to ensure our award-winning service and customer-centric approach builds customer loyalty and trust. It’s a core competency and a competitive advantage for Xerox.
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Industry analysts rate Xerox products and services as market leaders

Serving Customers

The Xerox commitment to our customers has gained worldwide recognition. Independent industry analysts rate our products and services as leaders in multiple categories.

Helping customers better manage their print environment led Xerox to achieve the grand slam in Managed Print Services recognition by being named by the top analyst companies IDC, Gartner, Forrester and Quocirca as an industry leader.

Read more about recognition from IDC.

Read more about Gartner's Magic Quadrant.

2009201020112012
Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing.
Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing. Visionaries Quadrant for Enterprise Content Management (ECM).

IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC’s 2010 MPS MarketScape report.
Gartner, Inc.: Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide. Global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena; noted our leadership for Help Desktop Outsourcing Services in North America.

IDC: a market Leader for managed print services in IDC’s 2011 MarketScape report.
Gartner, Inc.: Leaders Quadrant for Managed Print Services; Comprehensive Finance and Accounting BPO, Global; Customer Management Contact Center BPO, Worldwide; Help Desk Outsourcing, North America; Desktop Outsourcing Services, North America. Challenger in Data Center Outsourcing and Infrastructure Utility Services, North America. Niche Player for e-Discovery Software.

IDC: Major Player for managed print services and Comprehensive HRO in MarketScape.

Forrester: Leader in Managed Print Services in The Forrester Wave.
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The Xerox Foundation

Caring for Communities

In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:

  • Education and workforce preparedness
  • Science and technology
  • Environmental affairs
  • Employee and community affairs
  • National and cultural affairs

Learn more about the Xerox Foundation.

See more detailed information on Xerox Foundation giving.

2009201020112012
$12.0 million$12.5 million$13.5 million$13.5 million
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The Xerox Community Involvement Program

Caring for Communities

The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In addition to our community involvement funding, in 2012, 11 Xerox employees were awarded Xerox social service leave fully-paid sabbaticals, dedicating their time to organizations in need of their business acumen.

Learn more about the Xerox Foundation.

See more detailed information on community involvement programs.

2009201020112012
8,650 Employees

648 Projects

$978,018
10,137 Employees

712 Projects

$1,009,584
12,291 Employees

751 Projects

$1,000,000+
12,713 Employees

713 Projects

$2,180,629
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Our goal: Zero waste to landfills

Preserving the Planet

In 2012, our facilities in Dundalk, Ireland, joined the Emulsion Aggregation Toner manufacturing operation in Webster, New York, and the Wilsonville, Oregon, and Venray, Netherlands, facilities achieving zero waste to landfill.

See more detailed information on Xerox recycling.

2009201020112012
91%89%91%93%
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Conserving water

Preserving the Planet

As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009.

See more detailed information on water consumption.

2009201020112012
Down 7% from 2008Down 7% from 2009Down 15% from 2010Down 17% from 2011
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Reducing greenhouse gas emissions

Preserving the Planet

Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.

See more detailed information on greenhouse gas emissions.

2009201020112012
Down 11% from 2008Down 3% from 2009Down 9% from 2010
Down 36% from 2002
Down 9% from 2011
Down 42% from 2002
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New products achieve the ENERGY STAR® rating

Preserving the Planet

In 2012, 100% of all our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.

See more detailed information on Energy Star ratings for Xerox Products.

2009201020112012
92%100%100%100%
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End-of-Life Managment

Preserving the Planet

Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 42,000 metric tons of waste from entering landfills in 2012 alone.

Learn more about the Xerox Green World Alliance.

2009201020112012
98%97%98%99.3%
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Reducing emissions by reducing employee air travel

Preserving the Planet

We are in the process of expanding greenhouse gas (GHG) tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology.

We are making progress with our Scope 3 emissions assessments. Our calculations are made according to the WRI Scope 3 Accounting Standard. We will continue to use the information to prioritize our GHG emission reduction opportunities and as part of our carbon impact assessments.

See more detailed information on C02e reduction.

2009201020112012
121412, down 14% from 201011, down 8% from 2011
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Energy Use Reduction

Preserving the Planet

We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program. In 2003, we established a program and made a public commitment to reduce greenhouse gas (GHG) emissions by joining the U.S. EPA Climate Leaders program and launching an internal program known as “Energy Challenge 2012.” We adopted a goal of reducing by 10% our absolute GHG emissions across all company operations, by 2012, from a 2002 baseline.

We met this target six years ahead of schedule and in 2007 we set a new and challenging goal to reduce our GHG emissions by 25% by 2012, from the 2002 baseline.

At the conclusion of the corporate Energy Challenge 2012 program, we successfully reduced emissions by 42%, or 210,000 tons of carbon dioxide equivalents (CO2e) while saving energy – consumption was down 33% compared with 2002.

2009201020112012
21%22%27%33%
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