• Global Digital Support

Global Digital Support

Connect, click, communicate — that's all it takes.


Slowing down isn't an option. That's why Global Digital Support keeps you moving forward around the clock and anywhere in the world.
With built-in, intuitive guidance, a robust online knowledge base and experts on call, you can get fixes for mission-critical devices, fast. Every step is supported by more than 40 years of service know-how.
The result? Maximum device uptime and minimal headaches.


Access our online knowledge base and see how Global Digital Support can help you maintain peak uptime.


Connect: Self-Monitoring. Simple. Smart.

Configure your device to self-monitor, and it will make adjustments, send meter readings and order supplies automatically. If there’s ever an issue, simply follow the on-screen prompts to resolve it.

  • Access to the full Xerox online knowledge base comes standard
  • Meter readings are sent automatically
  • Toner, ink and waste toner bottle orders are all automatic
  • Connect directly on device or connect multiple devices through a Device Agent

Remote Services Supported Products List

Xerox® Device Agent Software Download

Xerox® Device Agent User Guide (PDF)

Xerox® Device Agent Security and Evaluation Guide (PDF)

Xerox Remote Print Services - Security White Paper (PDF)

Xerox ISO Certification (PDF)

SHA2 Security Certification Bulletin (PDF)

Automatic Supplies Replenishment FAQs (PDF)

Remote Services Data Transmission FAQs (PDF)


Click: Deep Engineering Expertise Is At Your Fingertips.

Access the same knowledge base used by our technicians and find the answers you need.

  • Can search our knowledge base on support.xerox.com or Google, 24/7
  • Can interact with the intelligent Digital Agent to get the answers and videos you need
  • Can also be transferred to chat with our Digital Support Experts if more help is needed

Xerox® Knowledge Base

Xerox® Customer Forum

Xerox® Community Blog

YouTube Support Playlist


Communicate: Digital Support Experts, Effective Solutions.

Communicate with our Global Digital Support experts, and they can analyse your device online to diagnose and find the most effective solution for your problem.

  • Discuss resolution step-by-step via text, audio, or two-way video chat
  • Customer-replaceable parts will be sent to you directly

How it Works: Video Chat

Icon depicting a smartphone

Xerox® Support Engage

Download the Support Mobile App now

App Store

Google Play


Xerox® Support Engage FAQs (PDF)

Need Technical Support?

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of hardware problems are fixed remotely in less than 12 minutes.


of software problems are fixed digitally.


of requests are responded to within 1 minute.

Global Digital Support Brochure

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Global Digital Support Brochure

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