Smarter Citizen Service

Helping Citizens Stay Connected, Informed & Safe

The Public Sector is facing new challenges and intense pressure right now. This would be hard enough under normal circumstances but the sudden shift to remote working has put new constraints on how government staff and departments can operate. Xerox is here to help.

How Xerox Supports the Public Sector

Consistent & Seamless Citizen Communications

Ensure citizens have the most up-to-date information when and where they need it in a consistent manner via multi-channel delivery.

With Xerox government solutions, you can provide secure, compliant services that meet the needs of every citizen. By integrating legacy paper systems with digital processes, you can work more efficiently and improve citizen engagement at each touchpoint — all while reducing operational costs.

Digital Citizen Services

Mail Processing to Keep Citizen Services Running

Mailroom resources are often overworked due to the massive amounts of printed and physical information and many are now working remotely due to government and health mandates. Work from home and social distancing enables the safety of administrative staff. Yet, many existing processes are rooted in the receipt and circulation of incoming hard copies that are managed by physical mailrooms. Xerox Digital Mailroom is here to help manage both your inbound and outbound postal mail processes.

Digital Mailroom Service

Remote Print Services for Citizen Outreach

Keep citizens informed with timely information during this changing environment with professional looking, cost effective printed materials. From health and service updates to city services operations and normal day-to-day multi-language citizen outreach, Xerox can help.

With Xerox® Digital Hub and Cloud Print Services, you can upgrade your approach to printed citizen communications. This multi-layered digital hub solution makes it easy to speed development of templates and time to get printed materials in the hands of agency/departments as well as citizens. Our cloud printing services ensure consistency across both print and digital communication

Digital Hub & Cloud Print

Content Management Made Easy

Enterprise Content Management offers government agencies the ability to serve citizens digitally, improving response time and delivery of services. Xerox® DocuShare® solutions save time and cost, and help you manage government processes while doing more for citizens with less.

Xerox® DocuShare® Flex for Departments Xerox® DocuShare® 7 for Large Organisations

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Improving the Citizen Experience with Xerox® Services

In a post-pandemic world, the next normal of government leaves no room for past inefficiencies, especially at a time when the need for essential citizen services is greater than ever.

Learn more

 

Podcast: How to Digitise & Automate for Efficient Citizen Services

Learn more about challenges in the “New Normal” and digitisation opportunities in government through our recent Canadian Government Executive podcast featuring Eric Wolf, Director of Public Sector Services at Xerox.

Canadian Government Executive logo

Xerox® Team Availability App

As the workforce returns to the workplace, managers need to anticipate as much as they can which resources are – or will be – available. Xerox Team Availability is a secure web portal that makes it easy for staff to log their status to attend work. It's ready to roll out with no complex IT changes and no setup fee.

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Case Studies