Verify Your Xerox Supplies Are 100% Genuine
Counterfeit Xerox toner cartridges are difficult to distinguish from Genuine Xerox cartridges. These fakes are a combination of refilled/remanufactured and brand-new third-party cartridges boxed in replicas of Xerox original packaging. Unlike Xerox, counterfeiters have no regard for the quality, reliability, or safety concerns that bogus cartridges pose.
Three Ways to Verify Authenticity
1. Verify online.
Use the Genuine Xerox Supplies Validation Tool and simply enter the 12-digit authentication number found on the silver hologram label.
Xerox affixes a holographic security label with a unique serial number on the outer box of every Genuine Xerox Supplies item. Use this label to ensure your supplies are original Xerox, not counterfeits.
2. Inspect the security label.
Look for specific features on the silver security label. There are several generations, but at a minimum:
- All have a unique serial number and barcode printed on every label.
- Depending on the viewing angle, the background changes to read “GENUINE,” “ORIGINAL,” “AUTÊNTICO” or “VÉRITABLE."
Label Completely Removed
Number Removed, Label Reused
Number and Barcode Scraped
Codes Partially Removed
3. Contact us for help.
If something just doesn’t seem right, or you’d like to report suspicious activities, please call us at:
- Outside of North America: 0044 (0) 1707 353250
You can also email Brand Protection Investigations or submit the suspicious activity form below.