Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.
Woman editing graphs on a laptop

Case Study: UK Insurance Company Gets Digital Transformation

Challenge

Every day this insurance company receives thousands of documents — forms, letters, cheques, photographs, even video — from corporate and individual customers. Looking back almost ten years, the company wasn’t able to deliver the response times it wanted. It had purely manual mail handling processes that weren’t just slow, but also costly in terms of the manpower required to manage the volumes. The insurer’s slow speed of response was having a negative effect on customer satisfaction and retention, hampering its ability to compete effectively in the insurance marketplace.

Solution

The insurer chose to implement a Xerox digital mailroom service and document management solution. It was impressed with the technology, the speed at which Xerox could deliver the solution and service, and Xerox experience with other financial service organisations. The insurer also independently reviewed the entire Xerox supplier delivery chain to ensure that it met its ethical standards.

Results

Without disruption to the business, the insurer has gone from highly manual, paper-based processes to highly automated, digitised ones. Xerox indexes all incoming mail and adds it to the document management system, which is integrated with the company’s claims management, customer service and back-office systems so that it can automate and optimise its workflows.

View the UK Insurance Company case study

Women walking down an office corridor, talking and looking at printed documents.

Xerox® Managed Print Services

Productive employees, efficient workplaces, and secure data, documents, and devices.

Managed Print Services Insights

Explore PDFs, videos, infographics and more on this topic.

Related Articles

  • Closeup of the user interface touchscreen of the Xerox AltaLink C8130

    Unboxing Opportunities

    See how we used apps to streamline order picking and packing and deliver huge savings for Morrell Group.

  • Blue geometric building panels

    Xerox named a Leader in Quocirca's MPS 2022 Landscape Report

    Xerox continues to lead in the Quocirca MPS vendor assessment, based on strategic vision and depth of service offerings, including cloud, digital workflow, security, and analytics.

  • Man printing from a print kiosk.

    IESE Business School Case Study

    Discover the strategic impact of Xerox Managed Print Services on a leading global business school, propelling the institution into a new era of digitisation while enhancing the student experience.

  • City at night with lights.

    Managed Print Services (MPS) Premier Webinar

    Join us for a Xerox Premier Webinar to learn how to create a more agile, future-ready workplace.

  • Blue blocks on a circuit board

    Leader in Quocirca's MPS Cloud Print Services, 2023 Report

    Quocirca named Xerox a Leader in its Managed Print Services Cloud Print Services 2023 Report over all competitors in the industry in strategic vision & completeness of service for our cloud-based device management, print management and productivity tools.

  • Aerial view of Bahrain

    National Bank of Bahrain Case Study

    Discover how Xerox helped the National Bank of Bahrain to optimise its print management. Read on to find out more about the managed print solutions used.

Share