Reducing Our Impact

Management of the environmental aspects of our operations is fundamental to our commitment to environmental responsibility. We continually assess our manufacturing processes, facilities and vehicle fleet and seek ways to reduce their impact.

Data in this section on environmental performance represent total quantities for our manufacturing, research, development and equipment recovery/recycle operations in seven countries. Normalized values for 2010 forward have been calculated using Xerox revenue. Unless otherwise noted, all numbers represent worldwide totals and are reported in generally accepted international metrics.

The data presented in this section is based on actual measurements to the extent possible. In situations where direct measurements are not available, engineering calculations or estimates are used as a proxy. We continue to strive to increase the accuracy of the data reported.

Integrating Environmental Priorities into Manufacturing and Distribution
All of Xerox’s manufacturing and distribution operations employ an ISO 14001-conforming environmental management system. This management system approach establishes a framework to ensure compliance with regulations and Xerox standards, identify environmental impact, and set objective and performance targets. The ISO 14001 system requires that day-to-day business activities be integrated with environmental planning and program management. It encourages innovative engineering solutions, creative partnerships and employee involvement. Our major manufacturing operations have been certified to ISO 14001 since 1997; worldwide technology equipment distribution centers achieved certification in 2010. Quarterly status meetings and integration with a newly deployed scorecard promote visibility, best practice sharing and innovation.

Reducing our Company-wide Carbon Footprint
While our ultimate goal is to be climate-neutral, our first priority is to reduce our total green house gas (GHG) emissions by lowering the energy intensity of our operations. Xerox is finding success with the following approaches:

  • Shifts Toward More Energy-Efficient Technologies, such as Emulsion Aggregation (EA) technology, which is estimated to generate 28% fewer GHG emissions in the manufacturing process than conventional toner.
  • Process Improvements, such as using digital multifunction systems in our workplaces instead of stand-alone printers, copiers, fax machines and scanners. In our locations worldwide, employees depend on networked Xerox systems for virtually all document management needs.
  • Increased Reliability of Xerox Equipment and Parts reduces service calls, which results in fewer miles driven by Xerox technicians and less gasoline consumed. Longer-lasting parts also mean that less manufacturing energy is invested over the life of our products.
  • Equipment Upgrades and Energy Management such as more efficient boilers and digital control of HVAC systems. Some of our facilities save energy through “free” cooling. In winter months, the facilities cool process water by running it through outdoor pipes instead of using chillers, which are the equivalent of industrial air conditioners.
  • Use of Renewable Energy Sources further reduces GHG emissions. For example, our facilities in the U.K. are 100% powered by Green Energy. Other facilities, such as Webster, New York, and Wilsonville, Oregon, in the United States, voluntarily use renewable energy or credits that offset a portion of electricity consumption.
  • Additional Initiatives include increased purchase for replacement with energy-efficient lighting and vehicles, reduced parts packaging sizes for easier transport, and driver behavior improvements through changes in reimbursement policies, mileage tracking and route efficiencies.

Achieving Success with Energy Challenge 20121
We are proud to announce that through the teamwork of all Xerox people, we have achieved and surpassed our goals for the corporate wide1 “Energy Challenge 2012” program established in 2003.

In 2003, we made a public commitment to reduce (GHG) emissions – our carbon footprint – by joining the U.S. EPA Climate Leaders program and launching an internal program known as Energy Challenge 2012. We adopted a goal of reducing by 10% our absolute GHG emissions across all company operations, by 2012, from a 2002 baseline. We met this target six years ahead of schedule and in 2007 we set a new and challenging goal to reduce our GHG emissions by 25% by 2012, from the 2002 baseline. At the conclusion of the corporate Energy Challenge 2012 program, we have successfully cut emissions by 42%, or 210,000 tons of carbon dioxide equivalents (CO2e) while energy consumption was down 31% compared with 2002. At the conclusion of Energy Challenge 2012, a new corporate-wide goal of 10% reduction in energy consumption by 2017 – from a 2012 baseline – was established, encompassing today’s entire Xerox.

1The corporate greenhouse gas inventory is based on the Xerox Energy Challenge 2012 program which began in 2003 and encompasses fleet and facilities for the Xerox Technology Business and Xerox Services where co-located.

Greenhouse Gas Inventory
In keeping with the international guidelines of the Greenhouse Gas Protocol developed by the World Resources Institute and the World Business Council for Sustainable Development, we track the six major GHGs: carbon dioxide (CO2); methane (CH4); nitrous oxide (N2O); hydro fluorocarbons (HFCs); perfluorocarbons (PFCs); and sulfur hexafluoride (SF6). We express our carbon footprint in terms of carbon dioxide equivalents (CO2e). Energy sources account for more than 99% of our GHG emissions. Our GHG inventory includes direct emissions from the combustion of fossil fuels, primarily natural gas, and indirect emissions from purchased electricity and steam at our manufacturing sites, offices and warehouses. The inventory also includes the combustion of gasoline and diesel fuels in our service and sales vehicle fleet. In accordance with the Greenhouse Gas Protocol, inventory adjustments are completed each year as a result of the opening and closing of facilities and changes to the vehicle fleet. We have expanded our GHG tracking to include Scope 3 emissions, beginning with employee business travel and product transport.

In 2012, Xerox GHG emissions totaled 287,000 metric tons of CO2e. About 51% were indirect emissions from purchased electricity and steam. The remaining 49% were direct emissions from the combustion of natural gas, gasoline and diesel fuel. Xerox-owned or leased facilities, such as manufacturing sites, offices and warehouses, are associated with 70% of our GHG emissions. The remaining 30% are emissions from our service and sales vehicle fleet and other mobile sources.

There are many challenges in assessing Scope 3 emissions, including the large number of variables, the difficulty in collecting data from suppliers and increasing uncertainty in the data as the sources become further removed from the company itself. We have begun calculating Scope 3 emissions according to the WRI Scope 3 Accounting Standard. We will use the information to prioritize our GHG emission reduction opportunities and to integrate consideration of carbon impact into sourcing and internal decision-making.

Our first Scope 3 calculation exercise focused on a representative multifunction printer. Emissions throughout the product life cycle were included in the model. As expected, Scope 3 emissions per unit are higher than Scope 1 or Scope 2, with the highest contribution being from product use, followed by consumables and raw material extraction and processing. This information is consistent with previous life cycle assessment work we have conducted, and continues to guide our product design efforts.

Climate Change Risks and Opportunities
Xerox has examined the regulatory, physical and commercial risks and opportunities associated with climate change across our value chain. Our Board of Directors oversees our Enterprise Risk Management process which is designed to strengthen our risk-management capability and to assess, monitor and manage all categories of business risk, including strategic, operational, compliance, financial reporting and climate risks. Our Chief Financial Officer is responsible for the company's Enterprise Risk Management function. To ensure that Enterprise Risk Management is integrated with our business management, the company's Management Committee, the Business Ethics and Compliance Board and various internal control committees, monitor risk exposure and the effectiveness of how we manage these risks. In addition, our major operating units are responsible for monitoring and managing the risks within their business.

Our Xerox Environment, Health, Safety and Sustainability organization and Office of Global Government Affairs are responsible for tracking external developments pertaining to the environment, including, but not limited to, climate change and determining the relevancy to our products and operations. Relevant external changes are communicated to the impacted Xerox operations who develop processes, new technologies and products to counter the risk.

We assess and manage our carbon risk by maintaining both a robust GHG emissions inventory, and a mature regulatory tracking function that provides the necessary information to stay abreast of developing regulation. We do not consider our company to be subject to unique risks due to changing weather patterns, rising temperatures and sea level rise, but could be impacted by more frequent business disruptions as a result of severe weather in locations where it operates. We may also need to invoke its business continuity and resumption plans to aid customers who are impacted by business disruptions due to severe weather. It covers communication with employees and customers, management of employee health and safety issues, business continuity and resumption processes, and interaction with government organizations. We're experienced in working with customers to ensure continuity of critical applications by prioritizing business needs and developing customer-specific preparedness plans where appropriate.

To address rising energy costs, we track energy consumption, across the company, monitoring energy price trends, and are continuously investing in energy efficiency projects. These include equipment and system upgrades, manufacturing technology shifts and business process improvements that take out non-value added steps and drive efficiency. We're addressing the risks of procurement and energy efficiency standards by tracking developments, engaging in standards development such as ENERGY STAR and are continuing our strong commitment to improving the energy efficiency of our products and solutions. Through our participation in trade associations, voluntary and public-private partnerships, we track developing climate change legislation and policy changes that may affect the company financially, including operational and market impacts. We have implemented an internal program named Energy Challenge through which climate change and energy impacts are assessed and managed.

We are well positioned for current and potential future regulation by our investment in a robust GHG emission inventory. We will continue to invest in energy-efficient product designs and solutions to meet future customer demands and product-centric regulatory requirements. We are currently gathering Scope 3 emissions data and other key metrics to assess climate change risk in the supply chain.

Preserving Clean Air and Water

Air Emissions
Xerox has significantly reduced manufacturing air emissions over the past 20 years and continuous improvement remains a priority.

Most of our air emissions originate from the production of imaging supplies such as toner, photoreceptor drums and belts, and fuser rolls. Year-over-year volatile organic process air emissions from these production activities decreased 11% in 2012 to approximately 18 metric tons. These reductions demonstrate the success of our design initiatives to minimize environmental impact: year-over-year emission reductions came primarily from lower production volumes of legacy products coated using organic solvents, and production declines attributable to longer-life components.

A subset of these volatile organic process emissions is defined by the U.S. Environmental Protection Agency (EPA) as hazardous air pollutants (HAP). In 2012, Xerox reported worldwide air emissions of approximately 7 metric tons of HAP under national toxic chemical release regulations, including the United States’ Toxic Release Inventory (TRI) program. Methylene chloride, methyl isobutyl ketone, 1,3-butadiene and styrene represent virtually all of these HAP emissions.


Ozone-Depleting Substances
Xerox policy prohibits the use of ozone-depleting substances (ODS) as ingredients in products, spare parts, accessories and packaging. Ozone-depleting substances are used as refrigerants in facility and vehicle air conditioning systems and various food/equipment-cooling systems. Although ODS may be released during the normal operation and failure of these systems, the total amount released is not significant from a company-wide perspective. Elimination of ODS as refrigerant is managed consistent with government phase-out dates.

Toxic Chemical Releases
Releases to the environment of materials used in our worldwide operations are evaluated annually and reported to government agencies under national toxic chemical release reporting regulations, such as the Toxic Release Inventory (U.S.), the National Pollution Release Inventory (Canada) and Pollutant Release and Transfer Registers (Europe). Xerox’s releases for reporting year 2012 were 10% higher than 2011 levels and 60% lower than 2007 levels. Reportable releases and transfers increased in 2012 due to volume-related increases in sodium nitrate produced as a byproduct and the inclusion of a relatively small amount (<3% of total reportable releases) of metals not previously reported.

Xerox strives to beneficially manage these materials whenever possible. In 2012, 79% of materials reported under national toxics reporting programs were beneficially managed on site or at approved treatment, storage and disposal facilities.


In 2011, operations with on-site reportable toxic chemical releases to the air, land, or water – in amounts of greater than one metric ton – established goals, targets and objectives related to chemical releases. Progress against these goals as of year-end 2012 is summarized below.

  • An initiative to reclaim spent methyl isobutyl ketone (MIBK) exceeded expectations in the first full year of implementation. Recovered solvent was qualified for use as a cleaning solvent for the fluid delivery systems used in U.S. fuser roll coating operations. As a result, the amount of virgin MIBK purchased for use in the manufacturing operation was reduced by 29% on a normalized, per-part basis.
  • The amount of methylene chloride used to manufacture Xerox photoreceptor components (i.e., belts) was reduced by more than 50%, greatly exceeding target. This dramatic reduction was primarily due to volume declines of legacy products and process modifications that reduced the amount of methylene chloride used for batch cleaning of production equipment.
  • Emissions of 1,3-butadiene emissions from U.S. toner resin manufacturing operations met the normalized, per-batch target, reflecting a full year of operation with no unplanned releases. Absolute emissions were down significantly, primarily due to the technology migration to toners produced via emulsion aggregation.

Spills and Accidental Releases
Preventing all environmental releases of regulated materials to air, soil and water is our goal. In 2012, our North American operations identified eight reportable accidental spills/releases compared with 10 in 2011. All of the events occurred at our Monroe County, New York, location. Seven of the eight events went to secondary containment and never reached the environment. One of the spills (2 gallons of 30% ethylene glycol) was discharged to sanitary sewer. Corrective actions were taken in all cases.

Water Consumption and Treatment
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. We have set a corporate goal to reduce water consumption by 21% by 2014 against a baseline of 2009 and by 30% by 2019.

Water consumption is down 17% in 2012 compared to 2011. The decrease had a number of contributing factors including process improvements, conservation projects fully implemented, facilities maintenance, and production decreases in manufacturing. The source of all water for all manufacturing and distribution centers is municipalities, with the exception of our Brazil plant which draws from groundwater.

The water discharges at manufacturing sites are monitored to validate compliance with local sanitary sewer discharge limits. Wastewater from manufacturing processes is treated, as necessary, before being discharged into local sanitary sewers. The treatment includes adjusting pH and, as necessary, removing suspended solids. In addition, the company engages best management practices to prevent unwanted pollutants from entering waterways via surface contamination and run-off. Extensive sampling of wastewater, discharged to both sanitary and storm sewers, ensures that discharged water meets our strict requirements.

Preventing and Managing Waste

Hazardous Waste
Worldwide hazardous waste volumes decreased by 19% in 2012, primarily due to lower R&D/manufacturing demands at U.S, and European based operations. We beneficially managed 71% of the hazardous waste generated in 2012 via recycling or fuels blending. The volume of hazardous waste incinerated or disposed of in permitted landfills decreased 31% in 2012 (100 tons vs. 69 tons). The company does not export hazardous waste to developing nations. The treatment of hazardous waste during this period included the neutralization of corrosive liquids and biological treatment of wastewaters containing low level organic pollutants. A third party supplier is contracted to recover spent methylene chloride and methyl isobutyl ketone from two of Xerox’s hazardous waste stream. The recycled methylene chloride is sold to another party to be re-used and the methyl isobutyl ketone is returned to Xerox to support on-going coating operations. Solid and liquid hazardous waste streams that have a BTU value were managed via a fuels blending program. These waste streams are blended by an off-site Xerox contracted waste disposal vendor to meet the specifications provided by cement kilns. These blended waste streams are used as an alternate fuel by cement manufacturing companies.

Non-hazardous Solid Waste
Xerox has had major waste reduction efforts in place for many years, including reuse of boxes, pallets, containers for parts delivery, and toner that is outside the acceptable size range during manufacturing, recycling of non-useable returned equipment and reusable totes for recycling scrap metal and paper.

Our global manufacturing operations and all facilities in Monroe County, New York, generated 51,000 metric tons of non-hazardous solid waste in 2012 down from 54,000 metric tons in 2011: process waste consists primarily of paper, wood pallets, waste toner, plastics and packaging waste such as corrugated cardboard; equipment manufacturing waste includes scrap metal, waste batteries and lamps, miscellaneous trash, and non-useable end-of-life equipment and parts that are returned to Xerox for processing, (which made up about two-thirds of the non-hazardous solid waste managed by Xerox operations in 2012).

In 2012, we beneficially managed 93% of non-hazardous solid waste, up from to 91% in 2011. The increased reuse/recycle rate can be attributed to an increase in end-of-life imaging equipment being recycled/reused and the Venray and Dundalk manufacturing operations using energy from waste technology for non-recyclables for all of 2012. An accomplishment in 2012 was four of our 12 manufacturing facilities achieved Zero Waste to Landfill: the Webster NY EA Toner Plant, Wilsonville, Oregon, Dundalk, Ireland, and Venray, The Netherlands.

Environmental Remediation and Compliance
For over 25 years, Xerox has been implementing a proactive program to identify and clean up its contaminated sites around the world. These efforts include a voluntary assessment program, begun in 1985, which identified 68 facilities and operation sites that have required remediation. As sites were identified, the company took prompt and appropriate measures to ensure the protection of employees, neighbors and the environment from any potential adversity.

After identifying the nature and extent of contamination at sites, we concentrated our efforts on the removal of source areas of contamination. These source area remedial measures were largely successful in achieving their contaminant reduction goals. Many of our sites may now be managed with migration control techniques that limit the potential for movement and exposures. As a result of our extensive remedial efforts, some sites have been remediated to the point where they no longer require active corrective actions. Today, only nine of the original 68 sites still require active remedial or control measures.

In addition to using conventional techniques for groundwater recovery and soil excavation, we have been at the forefront of developing and using innovative remedial technologies. These include techniques that enhance the recovery of contaminants such as high vacuum 2-Phase Extraction and enhanced bedrock fracturing. We have also employed technologies where contaminants are converted to less harmful substances through enhanced natural biodegradation and chemical oxidation.

Compliance Reporting
Xerox requires its various operations and subsidiary organizations around the globe to report allegations of regulatory violations to Xerox’s corporate Environmental, Health, Safety and Sustainability group for tracking, evaluation and corrective action, where appropriate. Based upon this reporting system, we identified one instance where it was subject to a compliance penalty of $300. Issues have been abated as necessary, closed out with the relevant authorities, and appropriate controls enacted to ensure ongoing compliance.

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Our Progress

Across industries and around the globe, businesses and governments are recognizing the value proposition of today’s Xerox. We have people who are passionate about making our communities better than they are… a corporate culture that is committed to diversity and continuous improvement… and an innovation community that’s harnessing the potential of services and technologies for the promise of a better world.

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  • Sustaining Business

    Independence of the Board

    Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
    See More

  • Evolving the Workplace

    Employee Satisfaction

    75% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
    See More

  • Evolving the Workplace

    Employee Inquiries

    The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
    See More

  • Evolving the Workplace

    Diversity: Women in Management

    We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
    See More

  • Evolving the Workplace

    Diversity: Minorities in Management

    Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
    See More

  • Evolving the Workplace

    Recordable Injury Rate

    We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
    See More

  • Evolving the Workplace

    Days Away from Work Case Rate

    We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
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  • Serving Customers

    Equipment Market Share

    Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry's broadest portfolio...
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  • Serving Customers

    Patents Awarded to Xerox*

    The Xerox group garnered over 1,215 patents total. Xerox was granted 686 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
    See More

  • Serving Customers

    Customer Service

    Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
    See More

  • Serving Customers

    Market Leadership

    The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
    See More

  • Caring for Communities

    Xerox Foundation Giving

    In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
    See More

  • Caring for Communities

    Employees in Community Activities

    The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
    See More

  • Preserving the Planet

    Recycle Rate

    Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
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  • Preserving the Planet

    Water Consumption

    As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009...
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  • Preserving the Planet

    Greenhouse Gas Emissions

    Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
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  • Preserving the Planet

    Achieving ENERGY STAR® Rating

    In 2012, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
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  • Preserving the Planet

    Landfill Avoidance Rate

    The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
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  • Preserving the Planet

    Scope 3 GHG Emissions

    We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011...
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  • Preserving the Planet

    Energy Use Reduction

    We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program...
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Xerox among the nation’s top purchasers of green power.

Preserving the Planet | Reducing Our Impact

The U.S. Environmental Protection Agency (EPA) recognized Xerox as being among the nation’s top purchasers of green power in the technology and telecom sector. Green power is electricity generated from renewable resources such as solar, wind, geothermal, biogas, and low-impact hydro, and produces no net increase of greenhouse gas emissions. EPA also ranked us 15th in its top 20 largest green power purchasers within the sector.

Read more about our rankings for sustainability, diversity, governance and ethics.

Xerox innovations recognized for making a difference in the world.

Preserving the Planet | Reducing Our Impact

The Xerox Research Centre of Canada is the recipient of the Chemical Institute of Canada’s (CIC) 2012 Ontario Green Chemistry and Engineering Award. Each year, the CIC’s Canadian Green Chemistry and Engineering Network recognizes one organization which has made significant contributions to the field of green chemistry and engineering, including technical, economic, human health and environmental benefits.

Read more about our rankings for sustainability, diversity, governance and ethics.

Our researchers hit the streets to help unclog highways, reduce pollution and find you parking.

Preserving the Planet | Reducing Our Impact

Our researchers have taken their frustration with traffic congestion to the streets. They’re using expertise in data analytics, control systems, sensing, imaging and video to create new transportation applications. Today you can find our scientists and researchers standing on bridges and roads or camping out in city parking lots collecting data and observing driver behaviors.

Read more about this research.

Learn how our transportation solutions can help improve your community.

The Xerox Board of Directors: Maintaining independence

Sustaining Business

Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns. Learn more about the Board’s independence and our governance policies: www.xerox.com/governance.

2009201020112012
80%88%90%90%
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Voice of employee survey

Evolving the Workplace

Our proprietary Voice of the Employee Survey allows managers to create a personal pulse survey to assess their employees’ satisfaction on their job, workgroup, manager, and on Xerox as a whole.

Since 2009, we have surveyed 100% of our global population of 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.

The Voice of the Employee survey will be globally implemented again in 2013, and every two years thereafter.

See more detailed information on employee satisfaction surveys.

2009201020112012
77%*
*North American data only.
72%**
**Global data based on 72,000 survey results. The North American percentage agreement is 82%.
74%75%***
***Data based on over 14,000 survey results from three geographies in the Xerox Technology line of business: Xerox Europe, Xerox Canada and Developing Markets.
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Addressing employee inquiries

Evolving the Workplace

The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.

The decline in inquiries from 2011 to 2012 is due to the overall resolution of systemic issues in the system and the ability for employees to provide comments/suggestions or raise a technical issue, which are routed to another system for resolution.

2009201020112012
4,106 inquiries received and routed for resolution 6,698 inquiries received and routed for resolution3,291 inquiries received and routed for resolution2,745 inquiries received and routed for resolution
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Employee Diversity – Women employees

Evolving the Workplace

We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we’re better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.

52.3% of employees in U.S. are women, and women represent 26% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

The decline from 2011 is due to the inclusion of our Services business.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

2009201020112012
31.8% 49.7%49.8% (U.S. only)40.8% (U.S. only)
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Employee Diversity – Minority employees

Evolving the Workplace

Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.

Minorities represent 39.4% of employees and 13.6% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

The decline from 2011 is due to the inclusion of our Services business.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

2009201020112012
20.2%22.7%37.5% (U.S. only)23.4% (U.S. only)
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Monitoring the safety of our employees

Evolving the Workplace

Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.

In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.

See more detailed information on our recordable injury rates.

2009201020112012
Down 7% from 2008 Up 18% from 2009Down 1% from 2010Up 5% from 2011
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Preventing injuries and illnesses

Evolving the Workplace

Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.

In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.

See more detailed information on work injury rates at Xerox.

2009201020112012
Down 4% from 2008 Up 4% from 2009Up 6% from 2010Up 13 % from 2011
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Topping the competition

Serving Customers

Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry’s broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.

Learn more about Xerox products.

2009201020112012
#1 in Q4#1#1#1
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Innovating for the future

Serving Customers

Xerox was granted 1,215 U.S. patents in 2012 ranking the company as one of the world’s top innovators. Our joint venture in Japan, Fuji Xerox Co. Ltd., received 686 U.S. patents. The Xerox group garnered 1,900 patents total.

Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.

*Total patents earned along with Fuji Xerox Group.

Learn more about innovation at Xerox.

View more information on our patent filings.

2009201020112012
1,1311,6051,6181,900
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Measuring customer satisfaction

Serving Customers

Service and support for Xerox products earned five consecutive industry certifications from 2006-2010 under the J.D. Power and Associates Certified Technology Service and SupportSM program. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class. These certification reviews have ensured we maintain process excellence in technical service delivery.

In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.

2009201020112012
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. In 2012, we continued our investment in a new customer satisfaction process to ensure our award-winning service and customer-centric approach builds customer loyalty and trust. It’s a core competency and a competitive advantage for Xerox.
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Industry analysts rate Xerox products and services as market leaders

Serving Customers

The Xerox commitment to our customers has gained worldwide recognition. Independent industry analysts rate our products and services as leaders in multiple categories.

Helping customers better manage their print environment led Xerox to achieve the grand slam in Managed Print Services recognition by being named by the top analyst companies IDC, Gartner, Forrester and Quocirca as an industry leader.

Read more about recognition from IDC.

Read more about Gartner's Magic Quadrant.

2009201020112012
Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing.
Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing. Visionaries Quadrant for Enterprise Content Management (ECM).

IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC’s 2010 MPS MarketScape report.
Gartner, Inc.: Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide. Global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena; noted our leadership for Help Desktop Outsourcing Services in North America.

IDC: a market Leader for managed print services in IDC’s 2011 MarketScape report.
Gartner, Inc.: Leaders Quadrant for Managed Print Services; Comprehensive Finance and Accounting BPO, Global; Customer Management Contact Center BPO, Worldwide; Help Desk Outsourcing, North America; Desktop Outsourcing Services, North America. Challenger in Data Center Outsourcing and Infrastructure Utility Services, North America. Niche Player for e-Discovery Software.

IDC: Major Player for managed print services and Comprehensive HRO in MarketScape.

Forrester: Leader in Managed Print Services in The Forrester Wave.
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The Xerox Foundation

Caring for Communities

In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:

  • Education and workforce preparedness
  • Science and technology
  • Environmental affairs
  • Employee and community affairs
  • National and cultural affairs

Learn more about the Xerox Foundation.

See more detailed information on Xerox Foundation giving.

2009201020112012
$12.0 million$12.5 million$13.5 million$13.5 million
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The Xerox Community Involvement Program

Caring for Communities

The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In addition to our community involvement funding, in 2012, 11 Xerox employees were awarded Xerox social service leave fully-paid sabbaticals, dedicating their time to organizations in need of their business acumen.

Learn more about the Xerox Foundation.

See more detailed information on community involvement programs.

2009201020112012
8,650 Employees

648 Projects

$978,018
10,137 Employees

712 Projects

$1,009,584
12,291 Employees

751 Projects

$1,000,000+
12,713 Employees

713 Projects

$2,180,629
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Our goal: Zero waste to landfills

Preserving the Planet

In 2012, our facilities in Dundalk, Ireland, joined the Emulsion Aggregation Toner manufacturing operation in Webster, New York, and the Wilsonville, Oregon, and Venray, Netherlands, facilities achieving zero waste to landfill.

See more detailed information on Xerox recycling.

2009201020112012
91%89%91%93%
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Conserving water

Preserving the Planet

As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009.

See more detailed information on water consumption.

2009201020112012
Down 7% from 2008Down 7% from 2009Down 15% from 2010Down 17% from 2011
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Reducing greenhouse gas emissions

Preserving the Planet

Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.

See more detailed information on greenhouse gas emissions.

2009201020112012
Down 11% from 2008Down 3% from 2009Down 9% from 2010
Down 36% from 2002
Down 9% from 2011
Down 42% from 2002
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New products achieve the ENERGY STAR® rating

Preserving the Planet

In 2012, 100% of all our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.

See more detailed information on Energy Star ratings for Xerox Products.

2009201020112012
92%100%100%100%
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End-of-Life Managment

Preserving the Planet

Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 42,000 metric tons of waste from entering landfills in 2012 alone.

Learn more about the Xerox Green World Alliance.

2009201020112012
98%97%98%99.3%
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Reducing emissions by reducing employee air travel

Preserving the Planet

We are in the process of expanding greenhouse gas (GHG) tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology.

We are making progress with our Scope 3 emissions assessments. Our calculations are made according to the WRI Scope 3 Accounting Standard. We will continue to use the information to prioritize our GHG emission reduction opportunities and as part of our carbon impact assessments.

See more detailed information on C02e reduction.

2009201020112012
121412, down 14% from 201011, down 8% from 2011
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Energy Use Reduction

Preserving the Planet

We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program. In 2003, we established a program and made a public commitment to reduce greenhouse gas (GHG) emissions by joining the U.S. EPA Climate Leaders program and launching an internal program known as “Energy Challenge 2012.” We adopted a goal of reducing by 10% our absolute GHG emissions across all company operations, by 2012, from a 2002 baseline.

We met this target six years ahead of schedule and in 2007 we set a new and challenging goal to reduce our GHG emissions by 25% by 2012, from the 2002 baseline.

At the conclusion of the corporate Energy Challenge 2012 program, we successfully reduced emissions by 42%, or 210,000 tons of carbon dioxide equivalents (CO2e) while saving energy – consumption was down 33% compared with 2002.

2009201020112012
21%22%27%33%
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