Xerox : Troubleshooting : Troubleshooting Help : Calling for Service
Calling for Service
1. Record any displayed fault codes.
For more information, refer to Faults Tab and Fault Messages.
2. Record the press serial number.
a. Select the Machine Status button at the press control panel.
b. From the Machine Status screen, select the Machine Information tab.
The serial number is listed with the Machine Information.
c. If the serial number is not displayed, open Tray 1 and locate the serial number plate on the left side of the frame (SER #).
For more information, refer to Locating the Press Serial Number.
3. If output quality is a problem, take a sample as a reference to assist you in describing the problem over the telephone when answering the questions from the customer support operator about the defects.
4. If possible, use a phone near the press when calling for assistance. Follow the instructions provided by the operator.
5. For system support, user help, and service support, call the appropriate number.
For the specific number in your area, go to www.xerox.com/VERSANT_4100support.