Unfused Dry Ink or Toner on Output
Problem
The output contains unfused dry ink or toner.
Solutions
1. Change the Fuser Temperature Adjustment setting.
Tip:
Changing the default setting of 0 (zero) is a temporary solution because environmental conditions vary from day to day. Upon completion of the print job, the recommendation is to return the option to its default setting.
• User this feature to adjust the fuser temperature.
• If dry ink/toner comes off the paper, especially with special media, resolve the problem by increasing the fusing temperature.
• If the fuser temperature is too high when printing on lightweight paper, it may cause blocking, media damage, or paper jams at the peeling unit in the fusing module.
• If the fuser temperature is too low, it may cause poor fusing on higher-density image areas and dry ink/toner may peel off the printed output.
• This feature is accessed from > > > > .
• Based on the printed output, increase or decrease the Fuser Temperature Adjustment in increments of 1° or 2°.
• After each incremental adjustment, run test prints and evaluate the output to determine if additional adjustments are required.
2. If feeding paper from trays 6-9 and if the paper is damp, confirm that the Enable Tray Heater feature is Enabled (checked).
Note: Enable Tray Heater is available only for trays 6-9.
• Use this feature to Enable or Disable the tray heater.
• The tray heater warms the air that is blown into the tray by Tray Air Assist and helps prevent paper jams and multifeeds by loosening contact between sheets.
• The tray heater may partially dry paper and affect print quality. If print quality is affected by dry paper, disable the tray heater.
Note: Disabling the tray heater may result in an increase of multifeeds.
• This feature is accessed from > > > > .
• To Enable the heater, check the box for Enable Tray Heater.
For more information, refer to the
Advanced Stock Setup.