Troubleshooting Help
Locating the Press Serial Number
The press serial number can be accessed from the User Interface (UI) or by locating the serial number plate on the inside frame of the first feeder tray (Tray 1).
1. Press the Machine Status button on the UI.
2. From the Machine Status screen, ensure that the Machine Information tab is displayed.
The press serial number is displayed under General Information.
3. If there is a loss of power and it is not possible to access the Machine Status screen, the press serial number can also be found on the inside frame of the press near paper Tray 1:
a. At the press, fully open paper Tray 1.
b. At the left of the feeder tray, on the press frame, locate the plate with the serial number (SER#).