Unfused Prints or Fuser Offset
Problem
The image is not properly fused. Dry ink/toner on print is not permanent, smears or flakes, or rubs off the print.
Solution
• Check that the paper weight settings at the print server match the actual paper loaded in the tray. Refer to Matching the Tray and Stock Information.
• Ensure that the paper loaded is within press specifications. For information, refer to the Paper and Media.
• After reviewing Paper and Media Storage Guidelines, load a new ream of paper into the selected paper tray.
• Perform the Cleaning the Fuser Assembly with Paper procedure.
• Refer to Unfused Dry Ink or Toner on Output.