• If a message appears on the press touch screen, follow the instructions displayed.

• Ensure the paper and paper tray selected match the paper size settings. Refer to the Recommended Media List and to Matching the Tray and Stock Information.

• Ensure the trays are loaded properly with acceptable media and do not exceed the MAX fill line.

• Ensure the paper tray edge guides are in the correct position. To ensure tray closure, firmly push it in as far as possible.

• Turn the paper stack around and/or over in the selected paper tray.

• Remove a few sheets from the top and the bottom of the stack in the paper tray.

• Fan all four edges of the paper in the selected paper tray.

• Replace the paper in the selected paper tray with paper from a new package.

• Remove any partially fed paper from the trays. Remove any torn pieces of paper still remaining inside the press.

• Ensure the paper you are using came from a properly-stored ream.

• Manage the Stock Library for the media in use. Refer to Editing an Existing Stock in the Stock Library

• Check the consumable status of the feed rolls for tray 5, 6, 7, 8, or 9; if the status for one of the trays is Replace Now, replace the feed rolls for that tray. For information, refer to the following procedures:

▪ When Tray 5 is installed on top of Trays 6 and 7, refer to Replacing the Tray 5 Feed Rolls.

▪ When Tray 5 is installed on top Trays 8 and 9, refer to Replacing the Tray 5 Feed Rolls.

• If the problem is occurring only from Trays 6 and 7 or 8 and 9, refer to Multifeeds, Misfeeds, and Paper Jams in Trays 6–9.