Print Problems

Print Problems

Identifying Print Problems

Problems with the output quality of your printer can be print-related. A quick test can help you to identify where a problem exists.

To identify if a problem is print-related, do the following:

1. Print the Getting Started guide:

a. At the printer control panel, press the Home button.

b. Touch Device, then touch Information Pages.

c. Touch Getting Started, then touch Print.

d. To return to the Home screen, press the Home button.

2. Check the quality of the printed output.

3. If the print quality appears poor, the problem is print-related. For possible solutions, refer to Print-Quality Problems and Solutions.

Note:Ensure that the packaging materials are removed from the toner cartridge.