Probable Causes | Solutions |
---|---|
The label sheet is facing the wrong way in the tray. | Load label sheets according to the instructions from the manufacturer. Load labels face down in standard Trays 1–4 and Bypass Tray. For loading labels with correct orientation, refer to Labels. Note:Do not load labels in the High Capacity Feeder Tray. |
Envelopes are loaded incorrectly or in the wrong tray. | Use standard Trays 1–4 and Bypass Tray to print envelopes. For loading envelopes with correct orientation, refer to Envelopes. |
Envelopes are loaded incorrectly in Bypass Tray. | To load envelopes in Bypass Tray: • For envelopes with the flap on a long edge, load envelopes with the flaps face down and closed. Keep the flaps toward the left. • For envelopes with the self-seal or non-adhesive flap on a short edge, load envelopes with the flaps face down and closed. Insert the envelopes with the flaps toward the feed direction. • For the custom-size envelopes, when the flap is on the short edge and the long edge is longer than 216 mm (8.5 in.), load envelopes with the flaps face down and closed. Insert the envelope with the flap toward the feed direction. For custom-size envelopes, define the custom size on the control panel. Note:Unless the long edge is longer than 216 mm (8.5 in.) or the short edge is less than the minimum width of the feeder, the flap of the envelop should always be to the left. |