Xerox® Easy Assist (XEA) App
Xerox Easy Assist app allows you to access and configure the printer from your smartphone. To access the printer from your smartphone, download and install the Xerox Easy Assist app on your mobile device. By installing the Xerox Easy Assist app on your smartphone, you can set up your new printer easily, manage its configuration, view alerts indicating supply requirements and order them, and get live troubleshooting support for your printer.
To install the Xerox Easy Assist app on your smartphone, you need to scan a QR Code or search the app in the Apple App Store or Google Play Store. There are two types of XEA QR Codes:
• QR Code to acquire the XEA app: This QR Code is for the initial installation of the app. To install the Xerox Easy Assist app for the first time, you are required to scan this QR Code using your smartphone camera. You can find this QR Code on the packaging box or the Installation Guide that comes with the printer.
• QR Code to connect the mobile device to the printer: This QR Code is to set up a wireless network connection between the smartphone and the printer. For example, connection to Wi-Fi Direct. For the printers with touchscreen User Interface, you can find this QR Code at the control panel of the printer within the device Install Wizard. The QR Code provides all key information to connect your smartphone and the printer without manually entering any technical information. To connect to the printer, scan this QR Code within the Xerox Easy Assist app. For more information, refer to
After Initial Installation: Connecting to the Xerox Easy Assist App from the Control Panel.
If the printer has Internet connection, then you can connect to the XEA app in your smartphone by typing the IP address of the printer.
Primary features of Xerox Easy Assist app are:
Set Up a New Printer
If you have the QR Code or IP Address available, you can set up a new Xerox printer with the help of Xerox Easy Assist app. On My Printers screen in the app, touch the + icon, then touch Unbox a New Printer. Follow the instructions from the app.
Alerts
The Xerox Easy Assist app can notify you of any errors or problems in the printer. To view the error statement, touch the Bell icon.
Printer Status
The status displays the printer information, such as readiness of the printer, toner level, and paper tray status for each tray. To view additional information regarding Printer Status, touch the (i) icon. When you have a registered supplier, to reorder a new toner, select the Toner icon, then touch Reorder.
Order Supplies
You can order parts and supplies through the Xerox Easy Assist app. If the toner level appears to be low, to order a new toner, select Order Supplies. You can add your own supply provider and order supplies from them. When you touch Order Supplies, if a custom supplier is not added in the app, then a prompt appears for you to set up a supplier. From the prompt, touch Add Supplier, then follow the instructions. The instructions takes you to > . In the Supplier Profile page, fill up the details of your supplier, such as Name, Contact Information, Phone Number, and Website URL. After you complete setting up your custom supply provider, touch Buy. It takes you to the web page of your supply provider.
Xerox Retail Store is your default option to order supplies directly from Xerox. Also, in the Order Supplies page, you can view the Supplies Plan and Supplies Log of your printer.
Scan
Note:The Scan feature is applicable for Multifunction Printers only.
You can perform a scan job through the Xerox Easy Assist app. When you have your document placed on the document glass or in the automatic document feeder of the printer, use the Xerox Easy Assist app to scan the document and send it to your phone or email address, directly. In the app, select your printer, then touch Scan. You can confirm the following scan settings according to your printer.
• For Output:
▪ File Name: You can change the default file name of your scanned document.
▪ Format: You can select the output format to be PDF or JPG.
▪ Resolution: You can choose a resolution setting as supported by your printer. The default is 300 dpi.
▪ Color: You can choose your scanned output to be in Color, Grey Scale, or Black and White according to your printer.
• For Original Document:
▪ Scan Source: The XEA app can automatically detect the scan source as Document Feeder or Scanner Glass, if not defined previously.
▪ 2-Sided Original: You can enable 2-Sided scanning for your document.
▪ Original Size: You can select the original size of your document and set it up before scanning. The default size is A4 (210 x 297 mm).
After the scan settings are defined, touch Start Scanning. When scanning is complete, you can review your scanned document on the Preview page of the app. From the Preview page, you can share the scanned document according to the distribution options available in your phone.
Print
You can perform a print job through the Xerox Easy Assist app. In the app, select your printer, then touch Print. Select the document that you need to print from your mobile device, confirm the print settings, then touch Print.
Device Settings
You can view and edit your printer settings from the Device Settings tab. If you have not set up a password during the initial setup, to view or edit existing printer settings, you need to set up the password. The Device Settings tab includes the following:
• About
• Language
• Wi-Fi Setup
• Measurements
• Date & Time
• Sound
• Power Saver
• Supplier Profile
• Fax (if applicable)
• Admin Password
Support Center
You can request support and find solutions for printer-related problems through the Xerox Easy Assist app. Support Center includes the following services:
• Self Serve: To access this feature in the app, select your printer, then touch > . Self Serve option takes you to a new page for CareAR Instruct. You can download, learn, and search about the printer through CareAR Instruct app.
• Chat: To access this feature in the app, select your printer, then touch > . It connects you to a Live Chatbot for Xerox’s Support Agent.
• Printer’s Website: To access this feature in the app, select your printer, then touch > . You are taken to a new page of Additional Printer Settings. You can view the complete printer configuration and access the website of the printer. The Additional Printer Settings page also has an option to Share Link. To have the Printer IP Address and other details sent to your registered Email, touch Share Link.
• Set Up My Computer: To access this feature in the app, select your printer, then touch > . You can download Print and Scan Drivers for your printer through Xerox Easy Assist app. In the Email field, type your registered email address, then touch the + icon to add your email. To download and install the Print and Scan Drivers, the app sends a Quick Link to your email address.
• Print Test Page: To access this feature in the app, select your printer, then touch > . You can print a test page that has useful information about your printer, and confirm that all settings are correct.
• Product Registration: To register your printer with Xerox, select your printer, then touch > . The Product Registration page opens. You can submit your registration and can also access Warranty, Support, and Updates from this page.
• Sustainability: To access this feature in the app, select your printer, then touch > . You are taken to a new page for
Xerox Sustainability Efforts. You can view the
Waste management information,
Health & Safety data and
Other Initiatives. You can access Xerox Sustainability (
Environmental Health & Sustainability - Xerox) web page in default browser on the mobile device.
Remove a Printer
You can remove a printer from the Xerox Easy Assist app. On your app, select a printer, then touch Remove From My Printers.