Xerox : Troubleshooting : Print Problems : Print-Quality Problems : Solving Print-Quality Problems : Isolating the Problem to the Printer or to the Application
Isolating the Problem to the Printer or to the Application
When you are sure that the paper is supported and in good condition, use the following steps to isolate the problem:
1. From the control panel of the printer, print the pages for Diagnosing Print Quality. For details, refer toPrinting the Troubleshooting Print-Quality Pages.
If the pages printed properly, the printer is working properly and the print-quality problem is an application, print driver, or print server problem.
If the pages still have print-quality problems, the problem is in the printer.
3. If the pages still had print-quality issues, or did not print, refer toTroubleshooting Print-Quality Problems in the Printer.