Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print Server
If the printer is printing properly from the control panel but you still have print-quality problems, the application, print driver, or print server could be the cause.
To isolate the problem:
1. Print a similar document from another application and look for the same print-quality problems.
2. If the document has the same print-quality problem, it is probably a print driver or print server problem. Check the print driver used for the print job.
a. Navigate to the list of printers on your computer:
▪ For Windows Server 2012 and later, click > > .
▪ For Windows 10, click > > > .
▪ For Windows 11 and later, click > > > .
Note:If you are using a custom Start menu application, the application can change the navigation path to your list of printers.
b. Click on the name of the printer, then select Printer properties:
▪ For Windows Server 2012 and later, right-click the icon for your printer, then click Printing properties.
▪ For Windows 10, click the icon for your printer, then click > .
▪ For Windows 11 and later, click the icon for your printer, then click Printing preferences.
c. Verify the following for your printer:
▪ Ensure that the model name in the middle of the driver matches the model name of the printer.
▪ If the names do not match, install the proper print driver for the printer.
3. If the problem persists, delete then reinstall the print driver.
4. If the document printed without a print-quality problem, the application is probably the cause. Restart your printer, restart the application, then print the document again. For more information, refer to Power Options. 5. If the problem still persists, ensure that you are not printing through a print server. If the problem persists, for online support information, go to www.xerox.com/office/VLB620support.