Xerox : Troubleshooting : Paper Jams : Troubleshooting Paper Jams
Troubleshooting Paper Jams
Multiple Sheets Pulled Together
Probable Causes
Solutions
The paper tray is too full.
Remove some of the paper. Do not load paper past fill line.
The edges of the paper are not even.
Remove the paper, align the edges, then reload it.
The paper is moist from humidity.
Remove the paper from the tray, and replace it with new dry paper.
Too much static electricity is present.
Try a new ream of paper
Using unsupported paper.
Use only Xerox approved paper. For details, refer to Supported Paper.
Humidity is too high for coated paper.
Feed paper one sheet at a time.