Probable Causes | Solutions |
---|---|
The device does not recognize the Wireless Network Adapter. | • Ensure that the Wireless Network Adapter is installed in an active USB port. For details, refer to the System Administrator Guide at www.xerox.com/office/VLB620docs. • If extension cable is used, ensure that it is attached to the Wireless Network Adapter correctly. • Ensure that the correct Wireless Network Adapter is installed. The compatibility of the Wireless Network Adapter is dependent on the device model and software version. |
Degradation in performance has occurred. | Check the wireless signal strength for the Wireless Network Adapter. For details, refer to the System Administrator Guide at www.xerox.com/office/VLB620docs. If the wireless signal strength is low, do the following: • Place the wireless router or Access Point (AP) in a centralized location. • Position the Wireless Network Adapter closer to the AP, and ensure that the wireless router or AP is located away from walls or large metal objects. • Remove any physical obstructions between the AP and the Wireless Network Adapter, and ensure that the adapter is positioned away from walls or large metal objects. • Position the Wireless Network Adapter on the Xerox device in direct view of the wireless router or AP. • If applicable, consider upgrading the wireless router or AP to a high-gain antenna that transmits the wireless signals in one direction only. |