Xerox : Troubleshooting : General Troubleshooting : Wireless Network Adapter Problems
Wireless Network Adapter Problems
Probable Causes
Solutions
The device does not recognize the Wireless Network Adapter.
Ensure that the Wireless Network Adapter is installed in an active USB port. For details, refer to the System Administrator Guide at www.xerox.com/office/VLB620docs.
If extension cable is used, ensure that it is attached to the Wireless Network Adapter correctly.
Ensure that the correct Wireless Network Adapter is installed. The compatibility of the Wireless Network Adapter is dependent on the device model and software version.
Degradation in performance has occurred.
Check the wireless signal strength for the Wireless Network Adapter. For details, refer to the System Administrator Guide at www.xerox.com/office/VLB620docs. If the wireless signal strength is low, do the following:
Place the wireless router or Access Point (AP) in a centralized location.
Position the Wireless Network Adapter closer to the AP, and ensure that the wireless router or AP is located away from walls or large metal objects.
Remove any physical obstructions between the AP and the Wireless Network Adapter, and ensure that the adapter is positioned away from walls or large metal objects.
Position the Wireless Network Adapter on the Xerox device in direct view of the wireless router or AP.
If applicable, consider upgrading the wireless router or AP to a high-gain antenna that transmits the wireless signals in one direction only.