Eliminating the Paper or Media as the Problem
Damaged or unsupported paper or media can cause print-quality problems even when the printer, application, and print driver are working perfectly. Use the following guidelines to eliminate the paper as the source of the print-quality problem:
• Ensure that the printer supports the paper or media.
• Ensure that the printer is loaded with undamaged, dry paper.
• If the condition of the paper or media is in doubt, replace it with new paper or media.
• Ensure that you have the proper tray selected in the print driver and from the control panel.
• Ensure that you have the correct paper type selected in the print driver and in the control panel of the printer.