Probable Causes | Solutions |
---|---|
The printer is in Power Saver mode. | On the control panel, press the Power/Wake button. |
There is a printer error. | If the Status LED is blinking amber, there is an error.To clear the error, follow the instructions on the control panel. If the error persists, contact your Xerox representative. |
The paper tray is empty. | Load paper into the tray. |
The printer toner cartridge is empty. | Replace the toner cartridge. |
All control panel indicators are off. | Power off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then power on the printer. If the error persists, contact your Xerox representative. |
The printer is busy. | • If the Status LED is flashing blue, check if a previous print job is the problem. 1. At your computer, use the printer properties to delete all print jobs in the print queue. 2. At the control panel, touch Jobs, then delete all pending print jobs. • Load the paper in the tray. • If the Status LED does not flash once after you send a print job, check the connection between the printer and the computer. Power off the printer, then power on. |
The printer cable is disconnected. | If the Status LED does not flash once after you send a print job, check the connection between the printer and the computer. |
There is a wireless or network connectivity issue. | To test the printer, print an Information Page, such as the Basic Configuration Report. If the page prints, there could be a wireless or network connectivity issue. Contact your system administrator or refer to the System Administrator Guide at www.xerox.com/office/VLB620docs. |
Incorrect print driver. | Check that you have the latest print driver installed. For details, go to www.xerox.com/office/VLB620support. |