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What is Xerox® Remote Services?

Xerox Remote Services is the infrastructure and mechanism by which customer devices communicate with Xerox, providing you access to a suite of time saving capabilities. When enrolled, your machine will send meter reads, supply levels and diagnostic information. Monthly billing will be done automatically, and toner can be replenished without ever needing to place an order. You can also elect to receive automatic software upgrades and security patches. If your printer should have an issue, the diagnostic data sent by your machine will be used by our Digital Support Experts to troubleshoot and resolve your issue promptly.

How to Connect to Remote Services

Connectivity is necessary to gather the data required to administer services like Automated Meter Reads (AMR) and Automated Supplies Replacement (ASR), as well as diagnostic support. There are two connection methods available. Please choose Xerox Device Agent or Device Direct below and follow the instructions to get your equipment connected. Need more information? Read how it works.

Important Notice: Automatic meter reads and/or automatic toner reporting may be disrupted for certain older printer models by an upcoming change. Action will be required to continue these services.

Select your Connection Method:

Xerox Device Agent

Xerox Device Agent is a client software that is installed on a network-connected computer or server, and establishes connectivity for multiple devices.

Note: To ensure that connectivity is not disrupted, Xerox Device Agent should be installed on a system that is consistently running.

Before you start:

Download the Xerox® Device Agent User guide Download Xerox® Device Agent

System Requirements

Before you can start using the client software, you must ensure that the following requirements are met.

Operating System: (32- and 64-bit)

  • Windows Server® 2008 with Service Pack 1 and 2008 R2 with Service Pack 1

  • Windows Server® 2012 and 2012 R2Windows Server® 2016

  • Windows® 7 Professional, Enterprise, Home Edition, and Ultimate

  • Windows® 8.1

  • Windows® 10 Professional, Enterprise

  • Apple® OS 10.9.4 or later when run with the Parallels® Desktop hardware emulation software. Go to the Requirements to Run on a Macintosh Operating System section for requirement details.

  • Microsoft®.NET framework4.5.2 Extended (Full Version) installed

Memory:

  • Windows Server® 2008, 2008 R2, Windows® 7: 1GB of RAM (1.5 GB or higher recommended)

  • Windows® 8.1, Windows® 10, Windows Server® 2012 and higher: 2 GB or RAM (2.5 GB or higher recommended)

Database:

  • Xerox® Device Agent can use a customer's preexisting full SQL Server. During installation, you can choose a database running on a standalone server

  • SQL Server® Compact Edition

  • SQL Server® 2012 SP3

  • SQL Server® 2014 SP4

  • SQL Server® 2016

  • SQL Server® 2017

  • The software includes Microsoft SQL Server® Compact Edition.

Processor: 1.7 GHz processor or better

Hard Disk: Minimum free space is approximately 380 MB, where 280 MB of that is for the Microsoft®.NET 3.5 framework software, if not previously installed.

Minimum Resolution: 1024x768

Device Direct

Device Direct is a connection method enabled by a software module embedded in the network controller associated with your Xerox equipment.

Ensure Connectivity is Enabled

Note: To validate whether Device Direct connectivity is already established on your device, you may need to log in as a System Administrator.

For AltaLink® products:

  1. Access the Embedded Web Server and login as System Administrator.

  2. In the Embedded Web Server, click Properties > General Setup.

  3. Click Remote Services Setup.

  4. For Remote Services, select Enabled.

  5. To allow the device to request software files from Xerox, for Remote Software Download, select Enabled.

  6. To synchronize the device with the Xerox Remote Services datacenter on a defined schedule, daily, for Device Synchronization Time, type the time.

  7. To verify communication with the Xerox Remote Services datacenter, click Synchronize Now. A status message shows the result.

  8. If your network uses an HTTP proxy server, to set or update your proxy server, for HTTP Proxy Server, click Edit.

  9. Click Apply.

For VersaLink® products:

  1. In the Embedded Web Server, log in as administrator, then click System.

  2. Click Remote Services Upload.

  3. To enable Remote Services Upload, click Enable.

  4. To send billing and supplies information from the printer, click Upload Now.

  5. To synchronize the printer with the Xerox Remote Services datacenter, in the Schedule Upload area, type the time of day to upload the billing and supplies information. Use 24-hour format.

  6. Click OK.

For Other Products:

  1. From a network-connected computer, open an Internet browser window.

  2. Enter the machine’s IP address in the Address field, and then press [Enter] on the keyboard. The CentreWare Internet Services Description and Alerts page will display. Click on the [Properties] tab. If prompted, log in using the System Administrator username and password.

  3. Click on [Configuration Overview] in the Properties section on the left side of the page. The Configuration Overview window will be displayed.

  4. View the status displayed for SMart eSolutions in the Connectivity and Printing area.

    • If a "Fully Configured and Communicating with Xerox" message is displayed, the connectivity setup has been successful. No further action is required.

    • If a "Communication Failure" message is displayed, continue with the Device Direct connectivity setup process steps by selecting the model number of the equipment from the list provided:

Refer to the product User Guide, System Administration Guide or product knowledge base at support.xerox.com for further instructions on how to setup Device Direct. Or, use the knowledge links below.

Find Device Direct Setup Instructions for your Product:

WorkCentre®

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