Modernizing service delivery for the post-pandemic future
October 6th 10am – 11:30 am CST
As we begin to navigate the “new normal” one thing has become abundantly clear, there is no going back to a pre-pandemic way of working. With the sudden surge in essential citizen services, an abrupt shift to a dispersed work force, and security concerns becoming more prevalent every day, government agencies continue to feel the pressure to increase speed and efficiency of citizen services. Although the pandemic accelerated digital transformation efforts within the government space, it also brought about a new set of challenges that continue to burden government processes and operations.
As we prepare for the post-pandemic world, pro-active planning is key. With over 50 years of experience in working with governments to manage change and enhance citizen services, Xerox is in a unique position to help government agencies improve the way they work, connect with the communities they serve and define a path forward through uncertain times.
Our solutions make it possible to transform workflow processes, reduce the cost of service delivery and provide a work environment that is seamless, secure, and safe with touchless technologies. That means employees can get more done from anywhere in less time with fewer resources. This session will explore navigating the flow of information from paper to digital, capturing unstructured data and converting paper files into secure, digital databases. We’ll demonstrate use cases for transforming repetitive and complex process through Workflow and Robotic Process Automation, leveraging multi-channel communications tools to improve citizen communications, and deploying Augmented Reality (demonstration) to improve the service experience.
*After the Xerox event on October 6th, Xerox will share your contact information with the State of Texas Department of Information Resources, the provider of CE credits.
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