Metered Supplies FAQs for Online Web Ordering

How do I register?
Select the register link on the login page and enter the required information including the device serial numbers that you will wish to order supplies for. We will validate your registration request and email you login details

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How do I order Supplies Online?
Once you have an account (if no account click here to register) click the Login Page and once Logged in select the “Order Supplies” link in the upper left hand side of the page . Enter serial number as/if required and fill in any necessary customer data if needed. Select the serial number you wish to order supplies for. Towards the bottom of the screen in the “Choose your items to be ordered” pull-down select the appropriate supply item. Just above the selected item will appear an order row. Input the “Number of Full cartons” and “Individual bottles” you have onsite. Then just enter the number you wish to order for the selected toner.

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Why should I register for an online Xerox account?
If you have a Metered Supplies contract covering your Xerox product, you can order and track delivery of supplies 24 hours per day, 7 days per week. There are no numbers to call, prompts to select or hold times to deal with, it’s simple and easy

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Once I’ve placed the order how do I track my order?
Orders can be tracked by going to www.xerox.com/orderstatus you will need the master order number to identify your order. There will be a link to UPS and you can look up your targeted deliver date.

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How come I cannot do Expedited shipping on Web orders?
Currently expedited shipping is not available Online, to get an order expedited for those emergency situations please call the Supplies Helpdesk at 1-800-599-2198

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Why is my part number grayed out?
The values previously entered in an order differ from Xerox records for your equipment to an extreme extent. While those values may be accurate, this discrepancy requires manual intervention for reconciliation before the reorder number can become available again.
If you have checked the order values and they are correct, contact the Metered Supplies Customer Support Center at 1-800-599-2198 to have the Xerox record(s) reconciled and updated.
Note: You will have to sign out and back in to their account in order to see the update.

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Why can’t I verify the cartons on hand?
The values you entered for your supplies on hand differ from Xerox records for your equipment to an extreme extent. While the values may be accurate, this discrepancy requires manual intervention for reconciliation. If the values you entered are correct, you will need to contact the Metered Supplies Customer Support Center at 1-800-599-2198 to have the Xerox record(s) reconciled and updated.

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Why am I receiving error messages for On hand Balance and or Order Quantities?
You have received these errors because the values you entered differ from Xerox records for your equipment to an extreme extent. While these values you have entered may be accurate, this discrepancy requires manual intervention for reconciliation. If the values entered are correct, you will need to contact the Metered Supplies Customer Support Center at 1-800-599-2198 to have the Xerox record reconciled and updated.

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I’ve forgotten my password or need to reset it.
A. Select forgot your password on login screen and follow the screen prompts.

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What if I want to order an item that is not listed in the pull down as an item I can order?
A. You can email your serial number and the reorder number you wish to have added to USA.metered.supplies.web.order@xerox.com
A. Available supply items are tied to the serial number of the machine on the account. To order an item not available on your account please call the Supplies Helpdesk at 1-800-599-2198

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How do I add additional machines to my account?
A. You can Email your currently active serial number along with the serial numbers you wish to add to your account to USA.metered.supplies.web.order@xerox.com
A. You can call our Supplies Helpdesk at 1-800-599-2198 and one of our call center reps will be glad to add a machine to your account

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What if I want to buy consumables for a Xerox product not covered by my contract?
You can buy consumables from the Xerox Store or from a Xerox partner.

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Can I order contract supplies for all Xerox products using the Online web application?
Yes – Supplies can be ordered for Office & Production Products with a current Metered Supplies Contract.

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With an online Xerox account, can I still order supplies through the Supplies Helpdesk?
Yes - If you have a current active Metered Supplies contract, you can order consumables via the Web Application or through the Supplies Helpdesk by calling 800-599-2198

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How do I update my fields on the address screen, if they are grayed out?
Ensuring we send supplies to the right place is paramount to Xerox and to change this information or if there is a grayed out field on one of your screens you must call the Supplies Helpdesk at 1-800-599-2198.

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How can I order more than I’m allotted on line?
Currently you cannot order more then you are allocated online. However if there is a need for more supply items you can always call our Supplies Helpdesk at 1-800-599-2198 and we will be glad to meet your supply requirement needs.

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It says I’m a different country what should I do?
At the top of the page, to the left of the country name, is an icon of a tiny world map.
Click this icon to change country.
* Hover over the orange icon over your region
* Select the correct country within that region listing

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