Xerox SuppliesReplacement CartridgesFrequently Asked Questions

Frequently Asked Questions About Xerox Cartridges for HP & Brother

If you have specific questions about Xerox replacement cartridges for HP and Brother laser printers, please check the list of FAQs below.

Q: Are Xerox® laser cartridges for HP and Brother made with the same high quality standards that we have come to expect?
A: Xerox® laser cartridges for HP and Brother are developed in state-of-the-art R&D labs and benchmarked against all OEM print characteristics at environmental extremes while using the same ISO methodologies as the OEM. These cartridges are manufactured under the strictest quality control protocols and backed by a lifetime warranty, which will even cover printer repair should the cartridge cause damage.


Q: How do Xerox® cartridges affect the environment due to quality issues and re-printing, which uses more energy?
A: The Xerox® laser cartridges for non-Xerox® printers manufacturing process is ISO 14001 certified, requiring documentation to certify how we mitigate our carbon footprint through manufacturing activities. Manufacturing offers core reclamation programs and uses bin/pallet programs that allow for reduction in the carbon footprint for core recovery.


Q: Do remanufactured cartridges really save you money because of print quality issues, inefficiencies, reprinting and down time found during studies conducted by Quality Logic?
A: Xerox® laser cartridges for non-Xerox® printers have a documented 99.2% success rate and our manufacturer has been awarded the best quality supplier for seven consecutive years by the well-respected trade publication, Recharger Magazine. Xerox® cartridges are tested and approved using OEM-type testing and technology.


Q: Are remanufactured cartridges as reliable as OEM cartridges? I’ve heard refilled cartridges start with a used core, that is often split and clipped back together, which could cause quality and alignment issues.
A: The Xerox manufacturing practice employs two patented processes that allow for cartridge separation without damaging the structural integrity of the cartridge. This patented ultrasonic welding allow us to re-mate the two halves without clips and clamps, and uses custom formulations of toner and other materials from the most technologically advanced suppliers who often supply the OEMs with their own materials. Xerox® cartridge materials are subject to stringent test criteria before and after production.

The Xerox® manufacturing process uses the same ISO testing that the OEMs use to ensure our cartridges provide the best alternative to higher-priced originals. Test protocols ensure cartridges print with OEM comparable yield and densities. Our goal is to manufacture a cartridge that provides the same print quality from page one until the end of the cartridge life. Extensive life testing and accelerated aging test protocols are performed to measure quality at different intervals. This prevents degradation of print throughout the life of the cartridge. We are so confident in the quality that we guarantee Xerox® cartridges for a market-leading lifetime of the cartridge, while others only offer a 1-year warranty.


Contact Information
For direct orders call:
1-800-822-2200
To find a reseller call:
1-800-979-2045
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Where to Buy
For direct orders call:
1-800-822-2200
To find a reseller call:
1-800-979-2045