Top Trends in Customer Care
Our customised customer service solutions are designed to deliver an excellent experience that stays true to your brand while keeping costs in check.
People still buy from people. Xerox knows that relationships matter and can help you nurture and grow your CRM.
We resolve issues faster because we understand your products. You can call us your biggest fans.
Xerox solution analyses customers' language style to better understand their personality — and needs.
Net Promoter Scores (NPS) predict if customers will sing your praises—or run to the nearest competitor.
75% of consumers expect personalisation, but their expectations can be very high.
A new social-listening program called Empath delivers high-level intelligence, sentiment and red flags in real time.
Automating customer service can streamline the process — but the care still needs a human touch.