Case Study: 100 Years — and 500 Boxes — of Paper Records, Now Digitised
Family Service Toronto (FST) was so busy taking care of people, it neglected its own paper problems. Since 1914, FST has connected distressed Torontonians with counseling, community development, advocacy and public education. FST’s services and clients grew over a century, and so did its paper records. Finally, it turned to us for help.
FST administrative staff used to do a lot of manual data entry and validations, which were very time-consuming and prone to human errors. As massive volumes of documents kept growing, FST realised it was running out of office space and needed a huge purge.
Through FST’s strategic partnership with Xerox Canada, we helped digitise their paper-based records system, including 500 Bankers Boxes of files. We also installed and managed a fleet of Xerox® ConnectKey® technology-enabled devices, and automated applications that help drive a number of key, daily business processes.
Highlights of the Results
With the new Xerox® Enterprise Content Management solution in place, FST expects a 20% ROI on digitisation of documents across multiple departments, as well as a reduction of audit times, and an increase in office space. Check out these other highlights:
Gained compliance with legislative requirements for records retention.
Digitised about 500 Bankers Boxes of paper records for easy access and efficient retrieval.
Designed file architecture and metadata structure based on user needs. Staff now use multifunction printers and desktop scanners to scan and integrate documents into a Xerox® DocuShare® storage system, which is integrated with client databases, allowing for a single point of access.
Automated paper processes specifically for FST’s popular Passport program. Previously Passport invoices and receipts came by faxes and emails which were printed, processed, scanned and shredded.
Reduced invoice processing time for the Passport program by 60%, improved accuracy, removed duplicate data entry, and turned cumulative manual submission into a single, automated workflow.
New invoice submission portal incorporates a voice and text notification system that confirms client payments.
“Overall, our client experience and capacity improved immensely.”
Find out what a similar Xerox solution could do for your business.
Xerox® DocuShare®
The easiest way to access, share and collaborate, on-site or in the cloud.
Enterprise Content Management Insights
Explore PDFs, videos, infographics and more on this topic.
Xerox® ConnectKey® for DocuShare®
Easy, intuitive scanning directly to your business processes
Related Articles
How Xerox® DocuShare® helped Arbet Aménagement transform its way of working
Find out how Xerox® DocuShare® enterprise content management software helped Arbet Aménagement to revolutionize their document retrieval processes.
Putting Zero Trust first.
Your security is our top priority. See how our products and services support your Zero Trust initiatives.
IESE Business School Case Study
Discover the strategic impact of Xerox Managed Print Services on a leading global business school, propelling the institution into a new era of digitisation while enhancing the student experience.
Managed Print Services (MPS) Premier Webinar
Join us for a Xerox Premier Webinar to learn how to create a more agile, future-ready workplace.
IDC MarketScape: Worldwide Cloud MPS Hardcopy 2022 Vendor Assessment
Xerox named a Leader for our Managed Print Services (MPS) suite innovations in print and print-related services, including remote monitoring, content capture and data protection.
Xerox named a Leader in Quocirca's MPS 2022 Landscape Report
Xerox continues to lead in the Quocirca MPS vendor assessment, based on strategic vision and depth of service offerings, including cloud, digital workflow, security, and analytics.
