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Get free lifetime printer service and easily order supplies with Xerox eConcierge®

Our free Xerox eConcierge program is easy to install and use. It allows you to order supplies for all of your eligible equipment (Xerox, HP, Samsung, Lexmark, Brother) with just a few clicks. As long as you continue ordering supplies through Xerox eConcierge, we’ll provide free service coverage for the life of your Xerox hardware.

Ready to sign up?

Find a local provider or choose Shop Xerox as your provider.

Already an eConcierge customer?

Log into your eConcierge Customer Portal to access your account.

Looking for a printer?

View a list of Xerox eConcierge-eligible products to see which Xerox printers are covered through the progam.

Get Started:

Choose a provider


  • Complete a brief form.
  • Download the free, secure Xerox eConcierge software application.

Get free service

  • Have Xerox eConcierge installed for at least 30 days
  • Make at least two supplies purchases per printer to extend their coverage
  • Coverage for each supported printer lasts as long as you order their supplies through Xerox eConcierge

How Xerox eConcierge works:


  • Finds connected printers
  • You choose which printers to monitor
  • Nickname your printers for tracking


  • Runs in the background from one computer or many
  • Notifies you when printer supplies run low


  • Creates an order with all the printer supplies you need
  • Order online with just a few clicks