The client initiated a “Go Digital” paperless strategy, whereby the goal was to allow its employees instant access to documents while complying with Canada Revenue Agency guidelines. Access to physical client files could take up to five business days, hindered by lengthy document retrieval and shipping processes, which negatively impacted customer satisfaction, and added unnecessary document management operational costs.
The Xerox® Digital Hub located in Toronto, Ontario was used for the digitization of the client’s hard copy documents. This records management shared facility provides best-in-class enterprise data capture, records management, and transactions processing. The hard copy documents were converted into intelligent documents, which add enhanced features such as automatic indexing and security features.
- This leading consulting firm realized 40% cost savings in document management operations due to labour efficiencies and reduction in on-site storage costs.
- Document retrieval times were reduced by 80%, from up to five business days to instant access.
- Security and control measures added from the Xerox Digital Hub allowed the client to preserve the integrity of documents for future use: ISO/IEC 27001:2013 (information security), and ISO 9001:2008 (information quality).