Large Urban Housing Authority Improves Security and Productivity by Digitizing Business Records.
Discover how digital transformation led to massive improvements in operational efficiency, security, and sustainability.
About the Client
This large urban housing authority works to enhance their customers’ housing and quality of life. Xerox have worked with them for over 25 years and have been their Managed Print Services provider for over 10 years.
The Challenge
The housing authority’s reliance on paper-based documentation took up a lot of physical space and were extremely difficult to manage. This approach risked lost documents, data breaches, compliance issues, poor collaboration between departments, and dissatisfied clients.
The Solution
Xerox® Capture and Content Services provided this housing authority with state-of-the-art scanning and document management technology, letting them:
Digitise and categorise its employee and client files
Automatically extract critical business data and integrate it with enterprise resource planning and customer relationship management
Encrypt data storage, retrieval, and retention
Securely access file data anytime, anywhere
By partnering with Xerox, the housing authority could successfully carry out their ambitious project to transform their paper archives into a protected, easily accessible digital repository.
The Results
The transformation from a paper-based to digital document system resulted in several major benefits for the housing authority:
A significant risk reduction in data loss from physical damage or misplacement
Improved compliance processes with digital records that are easy to audit and track
Substantial gains in space which can be repurposed for other operations
Faster, more effective collaboration with instant document access and sharing
With the efficiency and security improvements enabled by Xerox® Capture and Content Services, employees can spend more time working together effectively and deliver better, safer customer services.
The Challenge
This large urban housing authority wanted to:
Digitise their paper-based system to save space, ensure compliance, and improve collaboration with employees and clients
Improve the trackability of important documents to reduce security and compliance risks
The Solution
Using Xerox® Capture and Content Services let them:
Move all their business records for people and clients into a digital space
Encrypt data management processes
Deploy imaging production services following Customer Acceptance Testing
The Results
The new solution helped the housing authority:
Eliminate risk of data loss
Ensure regulatory compliance more easily with trackable documents
Reclaim physical space with paperless operations
Improve their client satisfaction with smoother collaboration
Create a repeatable solution for other housing authorities
Capture and Content
The world is speeding up. Shouldn’t the way we work do the same?
Managed Print Services
Perfect for large offices, Managed Print Services can help you control the total cost of managing your printers – everything from toner and ink to maintenance.
Xerox® Global Document Services
Learn about the new Xerox: our perspective, our people and our capabilities
Related Articles
2024 BLI Pacesetter Business Service Awards
Discover how Keypoint Intelligence — Buyers Lab, Inc. (BLI) acknowledged our software's prowess in workflow automation, personalization, content management solutions, and digitization services.
Case Studies: Banking and Financial Markets
See how we’ve helped banks and financial services organisations improve the customer experience and save costs.
One Country’s Massive Undertaking
How Xerox helped the Government of Bangladesh capture, store, and analyse population data so the country could more effectively deliver social services to those who need them.
Can a bank really go paperless?
See how Argentina’s oldest private bank is working to eliminate paper onboarding forms with the help of Xerox® Capture and Content Services.
Meet the Xerox Digital Transformation Heroes
The shift to ‘digital first’ to adapt and stay ahead of a fast-changing world continues to be a top priority for many organizations, driving their digital transformation agenda. It is our mission to deliver these goals.
Digital transformation for aerospace, defence and security
We support Leonardo UK's digital transformation with innovative solutions for document digitisation, data management, and metal 3D printing.