Case Study: Washington St. DNR Discovers Managed Print

Challenge:

While the Washington State Department of Natural Resources (DNR) was controlling millions of state-owned acres, the department’s printers were growing out of control. The state needed someone to get to the root of the problem and centrally manage print operations.

Solution:

Washington State partnered with Xerox to implement Managed Print Services (MPS) across all DNR offices. Xerox is providing centralized management of the DNR’s printers, supplies, maintenance and help desk. Unnecessary and outdated printers have been weeded out, with shared Xerox® multifunction devices planted in their place. Complicated multi-vendor print processes, like leasing and invoicing, have been dramatically streamlined. And centralized data collection is enabling the DNR to gain insights into print usage and costs to ensure optimized print operations moving forward.

Results:

  • Centralized management of printers, print operations and support for 40-plus statewide locations
  • Reduced printer fleet by nearly 60%, going from 242 models of devices to just 27
  • Improved control of print operations with new visibility into print users, volume and uptime
  • 40% reduction in total costs per page

View the Washington St. Dept. of Natural Resources case study

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