AI-Powered Network Operations for Maximum Uptime
Xerox IT Solutions delivers the industry's most advanced Network Operations Center, combining machine learning automation with expert engineers to maximize uptime and slash resolution times. Our AIOps platform processes massive data volumes in real-time, identifying threats and fixing issues while your competition is still reading alerts.
Identifying the Gaps, Delivering Results
Traditional NOCs Drown in Data While Critical Issues Go Undetected
Modern IT infrastructures have become too complex for traditional monitoring approaches. With hybrid architectures spanning on-premises, cloud, and edge environments, the volume of alerts has exploded—drowning teams in noise while critical issues slip through unnoticed.
The Challenge with Traditional NOC Support:
Alert fatigue from thousands of disconnected notifications that overwhelm engineers
Slow incident response with too many manual steps delaying resolution
Difficulty finding specialized support staff who understand complex environments
Inconsistent troubleshooting across different teams and shift changes
Limited visibility across hybrid environments that span multiple platforms
Inability to predict and prevent future incidents before they occur
Difficulty scaling support as environments grow more complex
Rising costs of maintaining 24x7 operations with traditional methods
The business impact of these challenges is clear: extended downtime, frustrated users, overtaxed IT teams, and missed SLAs—all resulting in preventable revenue loss and reputational damage.
Xerox IT Solutions eliminates these challenges with an AIOps-enabled NOC that uses machine learning to filter noise, correlate meaningful events, and enable faster resolution—transforming reactive IT operations into a proactive business advantage.
What We Do
Next-Generation NOC Enhanced by Artificial Intelligence
Our AIOps-enabled NOC provides 24x7 monitoring and management of your entire IT infrastructure, combining advanced machine learning with highly-structured support operations and deep technical expertise to deliver exceptional service across all tiers of support.
Real-Time Event Monitoring and Intelligent Correlation
Our NOC ingests alerts from across your infrastructure and integrates with your existing technology stack—network devices, monitoring systems, servers, cloud instances, applications, and security tools. Using the latest in machine learning, we correlate events across systems, filtering noise and identifying true impact patterns impossible to detect manually.
Automatic ingestion from LogicMonitor, New Relic, Nagios, Dynatrace, and 100+ monitoring tools.
AI-powered event correlation that reduces alert noise by 30% on average.
Real-time analysis of network, server, cloud, and application data in a single platform.
Intelligent topology analysis for dependency mapping and impact assessment.
AI-Powered Incident Management and Automated Resolution
When issues arise, our platform automatically enriches tickets with CMDB data, relevant history, and likely root causes. The system routes incidents to appropriate support tiers with action plans already in place, significantly reducing time to resolution.
30% auto-resolution rate for common incidents and predictable patterns.
Automated enrichment of tickets with configuration data and historical context.
Intelligent routing to proper support tier based on issue complexity and impact.
Self-healing actions for routine problems—rebooting devices, clearing memory, resetting connections.
Advanced Root Cause Analysis and Problem Prevention
Our AIOps engine continuously learns from incident history and performance data, automatically identifying recurring issues and suggesting permanent solutions—moving beyond break-fix to true problem management.
Machine learning analysis of historical patterns to predict and prevent issues.
Proactive identification of approaching problems within data streams.
Automated correlation of incidents with configuration changes and maintenance activities.
50% faster incident resolution through AI-driven diagnostics and action plans.
Performance Monitoring and Predictive Analytics
Advanced analytics establish baseline performance patterns across your infrastructure, detecting anomalies early and recommending capacity adjustments before performance degradation affects users.
Continuous baseline establishment and anomaly detection across all infrastructure.
Predictive modeling for capacity planning and performance optimization.
Early warning systems for performance degradation before user impact.
Advanced reporting with real-time dashboards tailored to business requirements.
Seamless Integration and Rapid Deployment
Our platform integrates with existing monitoring tools, ticketing systems, and operational workflows without disrupting current processes.
6-9 week typical deployment timeline with comprehensive CMDB population.
Native integrations with 100+ monitoring and management platforms.
Custom API development for specialized tools and unique requirements.
Comprehensive onboarding process that ensures immediate AIOps functionality.
Our Unique Value
24+ Years of NOC Expertise Enhanced by Industry-Leading AIOps
We don't just deploy generic AIOps tools—we've built a complete operational framework combining advanced technology with human expertise to deliver measurable business outcomes.
Advise: Strategic NOC Planning and Assessment Our experts conduct comprehensive infrastructure assessments and design custom NOC solutions tailored to your specific requirements, ensuring every monitoring strategy aligns with business objectives and scales with growth.
Enable: Advanced AIOps Implementation and Integration We implement our proprietary Ops 3.0 platform—the third-generation NOC operating system designed specifically to harness AIOps power. Unlike providers who layer AI tools onto traditional operations, our platform was built from the ground up to leverage machine learning across every dimension of NOC service.
Support: 24x7 Operations with Measurable Results Our structured support model features Advanced Incident Management (AIM) teams that perform rapid triage, resolving 60-80% of issues at Tier 1 and freeing specialized resources for strategic work.
What Makes Our AI-Enabled NOC Different:
Proven AIOps Implementation: Successfully deployed across hundreds of client environments with measurable impact from day one.
Ops 3.0 Platform: Our proprietary third-generation NOC operating system designed for AIOps integration.
Advanced Incident Management: Unique upstream triage structure that maximizes efficiency.
ISO 27001:2022 Certified: Rigorous security standards for enterprise and telco environments.
Over Two Decades of NOC Experience: Deep operational expertise across enterprise, service provider, and OEM environments.
Our NOC seamlessly monitors hybrid and multi-cloud environments, from public clouds (Amazon, Azure, Google) to private infrastructures, with integrated security oversight and collaboration platform support that ensures unified visibility across your entire technology ecosystem.
Proven Business Impact from AIOps-Enhanced NOC Operations
Organizations implementing our AIOps-enabled NOC see immediate, measurable improvements in operational metrics and business outcomes:
Operational Performance:
30% reduction in ticket volume through automated correlation and noise reduction.
50% faster incident resolution times with AI-driven diagnostics and action plans.
80% reduction in major incidents through early detection and proactive intervention.
60-80% of issues resolved at Tier 1 through intelligent triage and automation.
90% reduction in high-tier workloads with Advanced Incident Management structure.
Transform Your Infrastructure Monitoring Today
Don't let traditional NOC limitations hold your business back. Our AIOps-enabled NOC services deliver unprecedented uptime, visibility, and operational efficiency—often with lower total cost than current support models. Experience the difference that 24 years of NOC expertise combined with industry-leading AIOps can make.
Xerox® IT Solutions
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