Higher Education Services
Case Study: Financial Aid Contact Center
Enrollment was going up, but financial aid offices couldn’t keep up. We helped transform this university’s customer care approach. Now everything is on the up-and-up.
Higher Education Enrollment Services
Raise your higher education recruiting and enrollment success rate through our multichannel, integrated marketing and enrollment services. By executing highly targeted campaigns with integrated voice, digital and print communications, our Speed to Lead® technology and experienced marketing team boost student response rates to double digits.
Higher Education Financial Aid and Admissions Services
Boost your college admissions team’s success rate through the art and science of quality conversations. We apply similar relationship dynamics to help new recruits through the admissions and student financial aid process. By leveraging the latest technology and best practices in customer care, we deliver turnkey financial aid services to millions of students with a personal touch.
Our Admissions and Financial Aid Solutions include Qualification and Transfer Student Services, Appointment Setting Services, Application and Onboarding, and Student Financial Aid Services.
Student Support Services Outsourcing
You invest a lot of time, effort and resources into recruiting and enrolling students. Get the most return on these investments by retaining satisfied, high performing, financially responsible students.
Promote student success through graduation and beyond with our extensive outsourcing of student support tools and services, including Student Retention, Student Help Desk, Billing and Payment Services, Default Management and Delinquency Payment, Student Career Services, Alumni Relations and Continuing Education, and 1098-T Tax Credit Reporting Services.
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