Xerox® Services for Digital Patient

Strengthening Connections Between Healthcare Providers and Patients

The healthcare industry faces a population that’s growing, aging and demanding more from the organizations they rely on to stay healthy. Resources are stretched. Staff is spread thin. And in a lot of cases, the technology that’s supposed to make it all easier is getting in the way. With Xerox® Services for Digital Patient, you can improve your patient experience by alleviating pain points through the power of workflow automation and omnichannel communications. By managing and streamlining the way you handle patient communications and medical records, you can empower your staff and create a consistent, improved experience for patients.

Digital Patient Services to Enhance the Patient Lifecycle

Infographic showing a cycle of Inform, Serve, Onboard, Satisfy

Inform

  • Two-way personalized patient communications
  • Multichannel management deploying the right message via the right channel at the right time
  • Send health alerts, notices and appointment reminders in print and digital formats

Onboard

  • Streamline patient registration process
  • Simplify information capture, data extraction and validation
  • Provide secure access to patient information with a Digital Vault
  • Reduce time spent processing new hiring and credentialing
  • Make clinical documents more accessible and available on-demand

Serve

  • Allow single patient view by digitizing health records, communications and archives
  • Help prevent re-admission by managing post-treatment communications
  • Enhance patient records and care through wearable technology information capture and early alert systems
  • Automate a wide range of document and back-office processes

Satisfy

  • Improve health outcomes by proactively using machine learning and analytics to provide personalized insights and advise best next actions
  • Monitor and improve patient experience management with personalized surveys throughout patient journey
  • Drive the next best action for patients with targeted messaging across channels
  • Simplify billing communications across channels, including email, mail, web and phone (SMS and Interactive Voice Response)

Patient Care Brought to a Whole New Level

Xerox® Health Records Automation Service helps you not only transition from paper to digital health records but also continue to organize and coordinate digital native records all into one convenient place. Now you can spend less time managing patient data, and more time providing quality care. 

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hospital reception

Find out how a 400-bed hospital was able to reimagine the patient experience at this year’s HETT Reset Event

Bedford Hospital, part of Bedfordshire Hospitals NHS Trust, stores and manages 240 million pieces of paper within its hundreds of thousands of patient records. Needless to say, it had a paper problem that widened the gap between process and patient.
The solution? Deploying Xerox® Digital Patient Services to digitize those records, save money, free up space and most importantly, improve patient care.

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See how we are helping Healthcare organizations provide better patient experiences

In our latest Fireside chat, we sat down with Steve Wreting, Chief Technology and Innovation officer at HIMSS to explore the current challenges facing healthcare organizations and discussed how digitization and process automation can be used to drive better patient outcomes.

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Doctor with stethoscope using a tablet

Are you ready to improve your digital patient journey?

Digital transformation is an ongoing process. Xerox® Services for Digital Patient can help ensure your processes are in sync with your patients’ needs for consistent, engaging, personalized and positive interactions across every channel, touchpoint and interaction.

Improve your digital transformation efforts by scheduling a free consultation with our experts today.

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Customer Success Stories

See how we are working with healthcare organizations around the world to improve the patient experience.

Additional Resources