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Order-to-Cash Process Services

Xerox's end-to-end Order-to-Cash process services support the entire customer-to-cash lifecycle, driving transformation through improved workflow, process efficiency, and enabling technology.

We have the broadest network of global delivery expertise in the industry. Our extensive multi-industry experience enables us to leverage our knowledge against your unique requirements and industry best practices to deliver world-class results. Our flexible delivery model encompasses onshore, near-shore, and offshore centers to deliver reduced costs.

Our experts begin by assessing your operation holistically, applying process transition and software tools that drive transparency, and deliver immediate results. Our Order-to-Cash process services range from initial order and fulfillment to payment collection:

  • Analysis and Processing
  • Order Management and Billing
  • Billing Services
  • Dispute and Deduction
  • Order Management
  • Accounts Receivable
  • Deduction Management
  • Collections
  • Bad Debt, Reserves and Write-Offs
  • Analytics, Reporting, and Payment Trending

We streamline and optimize Accounts Receivable processes with Xerox Order-to-Cash technology, such as our cloud-based Xerox Value+ Platform.


Xerox Value+ Platform

Companies often find that their Accounts Receivable (AR) management is paralyzed by a combination of missing information, generic software solutions, lack of customer segmentation, multi-system complexity, sub-optimal processes and separation from the customer service function.

With 30 years of experience in AR best practices, we’ve created a sophisticated workflow-based engine with flexible configuration options and dynamic dashboard reporting. The Xerox Value+ Platform is a user-friendly application for all employees involved in customer financial relationship management. It fills the functional gaps found in ERPs allowing you to manage your customers in terms of credit management, collections, disputes and deductions.

Xerox’s clients have enjoyed significant reductions in AR by collecting cash more effectively while also enhancing service levels through better communication and faster resolution of customer issues.

Our Value+ software helps streamline the following accounting processes:

Our clients have seen the following benefits after implementing Xerox Value+:

  • Reduction of overdue debt by 50%
  • Reduction in Accounts Receivable effort by 20%
  • Reduction in Cash Application effort by 70%
  • Combining collections and customer service functions
  • Reducing customer disputes through root cause analysis
  • Improved customer service through rapid dispute resolution
  • Rapid global reporting in a single system
  • Reduced need for lockbox services

Client Feedback

 “[Xerox] created KPIs that were simple, but important, and were easy-to-implement improvements over our traditional measurements. The achievement . . . has greatly supported best practice process, contributing to the achievement of improved Working Capital.” – Chief Financial Officer, Global Technology Company

“The most advanced Accounts Receivable software on the market today.” – Order to Cash Director, Global FMCG Company

“We delivered an additional cash flow improvement of around £100m within 18 months.” – Project Sponsor, Global Utility


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